I need help: my Amazon account has been closed

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Jan 3, 2019
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Hello, my Amazon account has been closed since December 19, 2018. Everything happened after using a third-party debit card to recharge the balance of the gif card, but the payment was never approved. They sent me an email asking me to send an information by fax and I did it, after the specialists read all the complete information they had requested, they closed the account without any explanation.

I received authorization from the cardholder to use it, and he even sent me the photos of his debit card so that you could confirm the information and realize that it is the truth. The customer service department told him that he would call to confirm the information, but he has not done so yet.

My account has never had a problem of any kind. I've been with her for a while, and I never sold anything, I just made a purchase years ago. From that moment, I have been collecting money to buy a camera, and I recharged several gif cards for a total of $ 236. I am worried about losing that money because I understand that it is not enough, but in my country it is difficult to save that amount, and it cost me A lot of effort to bring them together, that's why I do not want to lose them.

My friend will travel from the USA to my country and I wanted to take advantage of the travels so that she brings me the camera, that is why so much insistence and concern in that they unlock my account.

I hope someone can study my case and solve my problem as soon as possible. Because I did not commit any crime. And my case is not very complicated, it was just a mistake of data and the card holder that I used is a very close friend and he has given me his total authorization and is willing to help me solve this case as soon as possible. I always responded to all the mail that Amazon sent me and I sent all the required information by fax but they did not solve my problem and they just closed my account. I'm only worried about my money.

Thank you.

PS: I've already sent emails to the contacts of Amazon executives and Jeff but it has not worked.
PS2: I know that this topic has been published many times, but I have read them and I have not been able to come up with any solution
 

Neil Maley

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Dec 27, 2014
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Unfortunately, you violated Amazon’s terms by using someone else’s card. It doesn’t matter that they have you permission- this is a classic case of how fraud occurs.

We don’t advocate Amazon closures because Amazon won’t respond to us. But we have many other posts here from others who have had this happen when using third party cards. I would suggest you read those and see the outcomes. It is very rare to get the accounts reinstated.

Good luck.
 
Jul 13, 2016
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Amazon has a computer algorithm that flags accounts and limits or closes them if fraud or money laundering is suspected. Things that trigger a closure:

using someone else's credit card
using a debit card, worse, if it is someone else's debit card
living outside the US in certain countries (Nigeria, for example)
buying high end electronics
sudden multiple and large purchases
adding gift cards bought from third parties
adding high value third party gift cards

You say that you have been on Amazon for years, but have only made one purchase in the past? This would probably also trigger a flag. You have made one purchase in many years, and now are using someone's debit card to add money to an old gift card.

If you get your account reinstated, in the future, never use a debit card, and never buy gift cards from anywhere except Amazon. It is also a good idea to not stockpile the amazon gift cards for large purchases. We have seen many accounts closed because the account holder added thousands of dollars to his account in gift cards.
 
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Jan 3, 2019
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[QUOTE = "Globetrottingal, post: 98597, miembro: 4233"] Amazon tiene un algoritmo informático que marca las cuentas y los limita o los cierra si se sospecha de fraude o lavado de dinero. Cosas que provocan un cierre:

usando la tarjeta de crédito de otra persona
usando una tarjeta de débito, peor, si es la tarjeta de débito de otra persona
viviendo fuera de los Estados Unidos en ciertos países (Nigeria, por ejemplo)
compra de electrónica de gama alta
repentinas compras múltiples y grandes
Añadiendo tarjetas de regalo compradas a terceros.
añadiendo tarjetas de regalo de terceros de alto valor

Usted dice que ha estado en Amazon durante años, pero ¿solo ha realizado una compra en el pasado? Esto probablemente también dispararía una bandera. Ha realizado una compra en muchos años y ahora está utilizando la tarjeta de débito de alguien para agregar dinero a una tarjeta de regalo antigua.

Si su cuenta se restablece, en el futuro, nunca use una tarjeta de débito y nunca compre tarjetas de regalo desde cualquier lugar excepto Amazon. También es una buena idea no almacenar las tarjetas de regalo de Amazon para compras grandes. Hemos visto muchas cuentas cerradas porque el titular de la cuenta agregó miles de dólares a su cuenta en tarjetas de regalo. [/ QUOTE]

Sí. No soy muy activo en las compras de Amazon porque soy una persona con pocos recursos económicos. Hace unos años realicé mi primera compra de una cámara, luego comencé a ahorrar dinero para renovarla y ahora pude aumentar el monto total, y me estaba preparando para realizar la compra, pero bloquearon mi cuenta. Tengo toda la autorización de la persona que me ha prestado la tarjeta y todos sus datos y estados de cuenta bancarios porque es una amiga cercana.
 
Jan 3, 2019
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Amazon has a computer algorithm that flags accounts and limits or closes them if fraud or money laundering is suspected. Things that trigger a closure:

using someone else's credit card
using a debit card, worse, if it is someone else's debit card
living outside the US in certain countries (Nigeria, for example)
buying high end electronics
sudden multiple and large purchases
adding gift cards bought from third parties
adding high value third party gift cards

You say that you have been on Amazon for years, but have only made one purchase in the past? This would probably also trigger a flag. You have made one purchase in many years, and now are using someone's debit card to add money to an old gift card.

If you get your account reinstated, in the future, never use a debit card, and never buy gift cards from anywhere except Amazon. It is also a good idea to not stockpile the amazon gift cards for large purchases. We have seen many accounts closed because the account holder added thousands of dollars to his account in gift cards.
Yes. I am not very active in Amazon purchases because I am a person with few economic resources. Years ago I made my first purchase of a camera, and then I began to save money to renew the camera and now I managed to raise the total amount, and I was preparing to make the purchase but they blocked my account. I have all the authorization of the person who has lent me the card and all their data and bank statements because she is a close friend.
 

smd

Mar 14, 2018
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Unfortunately, you violated Amazon’s terms by using someone else’s card. It doesn’t matter that they have you permission- this is a classic case of how fraud occurs.

We don’t advocate Amazon closures because Amazon won’t respond to us. But we have many other posts here from others who have had this happen when using third party cards. I would suggest you read those and see the outcomes. It is very rare to get the accounts reinstated.

Good luck.
I'm not sure this is true. I couldn't find anything in Amazon's terms that say you can't purchases on your account can't be made using another person's card with their authorization. And when you enter a card Amazon does allow you to enter the name on the card (which I admit could be for other reasons.)

I do agree that the transaction is suspicious and I understand why Amazon flagged it.

Amazon certainly has the right to close an account based on a suspicion (or any other reason they choose). And they surely can freeze the use a gift card balance while they investigate. But I doubt they have the right to permanently confiscate a gift card balance once they have been presented with evidence that there was no fraudulent or unlawful activity.

Riper92, Amazon's policy is to shut down international accounts that appear in any way suspicious and this forum has rarely seen any success working through their customer service. If you feel that you have reached an impasse, I suggest you file for arbitration. You can find out how in term 6 of the gift card terms and conditions. When you do this, your case will be reviewed by Amazon's legal department rather than customer service. They may choose to refund your gift card balance based on this review. If they still refuse, you will have a chance to present your case to a neutral arbitrator, who can also order Amazon to refund your balance.

Arbitration is purely for recovering your $236 balance. It can not force Amazon to reopen your account and they may be even less willing to do so once you've taken this route. So, if you want to continue to do business with Amazon, you should first ensure that you have tried providing customer service with all the information they request and escalating to the executive contacts.
 
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Sep 19, 2015
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Amazon has no way of verifying that someone has permission to use another person’s credit card. The debit card tranaction was not approved so it was flagged as fraud.

Why didn’t the friend order the camera themselves and have it shipped to their billing address?

This is a major mess. I can use my card and send a gift to someone but if someone in the UK that is a relative tried to use my card even with permission I am sure it would be flagged.

Amazon does not want to get in the middle of something unusual like this. It is not worth the risk.
 

smd

Mar 14, 2018
626
1,030
93
Amazon has no way of verifying that someone has permission to use another person’s credit card. The debit card tranaction was not approved so it was flagged as fraud.

Why didn’t the friend order the camera themselves and have it shipped to their billing address?

This is a major mess. I can use my card and send a gift to someone but if someone in the UK that is a relative tried to use my card even with permission I am sure it would be flagged.

Amazon does not want to get in the middle of something unusual like this. It is not worth the risk.

Totally agree. The issue with all of these Amazon disputes we see is that it's not worth Amazon's time to investigate. The right business decision for them is to just shut down anything that looks suspicious.

I think the chances that Amazon will reopen the account are very small. But similarly, they are not going to spend any time investigating a $236 arbitration claim. They're likely to just pay it and tell the OP that they won't do business with them any more.
 
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Jan 3, 2019
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Amazon has no way of verifying that someone has permission to use another person’s credit card. The debit card tranaction was not approved so it was flagged as fraud.

Why didn’t the friend order the camera themselves and have it shipped to their billing address?

This is a major mess. I can use my card and send a gift to someone but if someone in the UK that is a relative tried to use my card even with permission I am sure it would be flagged.

Amazon does not want to get in the middle of something unusual like this. It is not worth the risk.
Because as I said, I have been collecting money in my account through gif card and that's why I had already accumulated $ 236 of my balance on Amazon. What I was going to recharge with my friend's card was the rest that I needed to buy the camera.
 
Jan 3, 2019
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Totally agree. The issue with all of these Amazon disputes we see is that it's not worth Amazon's time to investigate. The right business decision for them is to just shut down anything that looks suspicious.

I think the chances that Amazon will reopen the account are very small. But similarly, they are not going to spend any time investigating a $236 arbitration claim. They're likely to just pay it and tell the OP that they won't do business with them any more.
I hope that at least I get back the $ 236 which is what really matters to me. It cost me a lot of effort to save that amount of money. The account does not matter to me to recover it, only the money.
 
Jan 3, 2019
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I'm not sure this is true. I couldn't find anything in Amazon's terms that say you can't purchases on your account can't be made using another person's card with their authorization. And when you enter a card Amazon does allow you to enter the name on the card (which I admit could be for other reasons.)

I do agree that the transaction is suspicious and I understand why Amazon flagged it.

Amazon certainly has the right to close an account based on a suspicion (or any other reason they choose). And they surely can freeze the use a gift card balance while they investigate. But I doubt they have the right to permanently confiscate a gift card balance once they have been presented with evidence that there was no fraudulent or unlawful activity.

Riper92, Amazon's policy is to shut down international accounts that appear in any way suspicious and this forum has rarely seen any success working through their customer service. If you feel that you have reached an impasse, I suggest you file for arbitration. You can find out how in term 6 of the gift card terms and conditions. When you do this, your case will be reviewed by Amazon's legal department rather than customer service. They may choose to refund your gift card balance based on this review. If they still refuse, you will have a chance to present your case to a neutral arbitrator, who can also order Amazon to refund your balance.

Arbitration is purely for recovering your $236 balance. It can not force Amazon to reopen your account and they may be even less willing to do so once you've taken this route. So, if you want to continue to do business with Amazon, you should first ensure that you have tried providing customer service with all the information they request and escalating to the executive contacts.
I get it. So far, I hope someone responds to the many emails I have sent every day to the executives. Because I have learned these two weeks that the customer service agents are poorly trained and never solve problems like these. They only respond in a limited way with a supposed form that must be completed and that never works in any way. If none of that works, I will have no choice but to do what you have indicated and appeal an arbitration request.
 
Sep 19, 2015
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Totally agree. The issue with all of these Amazon disputes we see is that it's not worth Amazon's time to investigate. The right business decision for them is to just shut down anything that looks suspicious.

I think the chances that Amazon will reopen the account are very small. But similarly, they are not going to spend any time investigating a $236 arbitration claim. They're likely to just pay it and tell the OP that they won't do business with them any more.
If the OP uses the amazon USA website they have to use the arbitration — which has a $200 filing fee for the consumer — these fees may be reimbursed unless the AAA finds the claim frivolous. So the consumer has to initially put money down.

If the OP uses a different Amazon site to order from then the arbitration rules may be different.

But before slamming on Amazon — the OP uses a Foreign debit card in someone else’s name with a different address to buy an Amazon gift card and the issuing bank did not let this through— if my family member Jane Doe in the UK buys off of Amazon US why would I send her my debit card info to buy a gift card for herself when I could buy it myself and send it to her?

Amazon gift cards are non refundable — and only usable at Amazon. Once Amazon has closed the account —this is where the problem is.... the money goes with it.
 
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If the OP uses the amazon USA website they have to use the arbitration — which has a $200 filing fee for the consumer — these fees may be reimbursed unless the AAA finds the claim frivolous. So the consumer has to initially put money down.

If the OP uses a different Amazon site to order from then the arbitration rules may be different.

But before slamming on Amazon — the OP uses a Foreign debit card in someone else’s name with a different address to buy an Amazon gift card and the issuing bank did not let this through— if my family member Jane Doe in the UK buys off of Amazon US why would I send her my debit card info to buy a gift card for herself when I could buy it myself and send it to her?

Amazon gift cards are non refundable — and only usable at Amazon. Once Amazon has closed the account —this is where the problem is.... the money goes with it.
No. We are confusing things. I already had those $ 236 long before all this happened. They were already in my Amazon balance. But it was recently that my friend and I agreed to use your card, not to buy a "gif card" but to recharge balance of my Amazon balance. And we did it by the recharging method because the method of buying a "gif card" from Amazon had had some problems that were commented in several comments that the codes did not arrive and when the balance arrived it was already used (apparently a system problem).
 
Sep 19, 2015
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But the amazon balance is a gift card balance, isn’t it? Amazon is not a bank they do not hold money in an account for people.

From Amazon

When you Reload your Balance, you are purchasing an Amazon.com Gift Card in the selected amount that will be automatically added to your Gift Card Balance.


I understand that the $236 is a previous balance and has nothing to do with the debit card issue.

Amazon’s reaction is to shut down an account when something triggers the fraud alert.
 
Jan 3, 2019
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But the amazon balance is a gift card balance, isn’t it? Amazon is not a bank they do not hold money in an account for people.

From Amazon

When you Reload your Balance, you are purchasing an Amazon.com Gift Card in the selected amount that will be automatically added to your Gift Card Balance.


I understand that the $236 is a previous balance and has nothing to do with the debit card issue.

Amazon’s reaction is to shut down an account when something triggers the fraud alert.
I understand that when something strange happens, they take quick action. But just as they are extremely fast for that, they should be just as quick to verify the data and tests that I have sent to the specialists. In all the information that I have sent, I have made it clear that I did not make any mistakes and that no scam is being prepared, because even my friend has been calling the "Customer Service" phone number to explain that he had given me his complete authorization. And their response is only: "We do not have access to that information, only the specialists can help them".

The worst part of the case is that these so-called "specialists" do not even read the reasons or the data that is sent by mail, they only respond automatically asking once and again for the same information.
 

weihlac

Verified Member
Jun 30, 2017
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I understand that when something strange happens, they take quick action. But just as they are extremely fast for that, they should be just as quick to verify the data and tests that I have sent to the specialists. In all the information that I have sent, I have made it clear that I did not make any mistakes and that no scam is being prepared, because even my friend has been calling the "Customer Service" phone number to explain that he had given me his complete authorization. And their response is only: "We do not have access to that information, only the specialists can help them".

The worst part of the case is that these so-called "specialists" do not even read the reasons or the data that is sent by mail, they only respond automatically asking once and again for the same information.
Your "friend" calling into Amazon could be anybody. They will not accept such a call to verify anything. Stolen credit/debit card schemes are universal. Anyone can claim over the phone to be anybody. If your "friend" does not have any association with Amazon there is no way for Amazon to verify anything about their card.
To Amazon, this fits their profile as a potentially fraudulent transaction and they are quite aggressive about shutting it down.
 
Jan 3, 2019
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Your "friend" calling into Amazon could be anybody. They will not accept such a call to verify anything. Stolen credit/debit card schemes are universal. Anyone can claim over the phone to be anybody. If your "friend" does not have any association with Amazon there is no way for Amazon to verify anything about their card.
To Amazon, this fits their profile as a potentially fraudulent transaction and they are quite aggressive about shutting it down.
Not necessarily, because she can ask for any relevant banking information that only the owner knows. Because if they think that everything is a fraud, nobody would buy anything or do anything.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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New York
www.promalvacations.com
Because as I said, I have been collecting money in my account through gif card and that's why I had already accumulated $ 236 of my balance on Amazon. What I was going to recharge with my friend's card was the rest that I needed to buy the camera.
Well unfortunately, they caught it and didn’t allow it. Your friend could have bought you an Amazon gift certificate and sent it to your account to pay for the rest of the camera.

Using someone else’s card is a red flag for fraud and they have no way to know your friend allowed it

We have no other advice except to write to Amazon and plead with them. Again- please read the other posts from people who have had the same problem. I also don’t have a great deal of hope that the account will be re-opened but it doesn’t hurt to try.

I’m going to close this thread since we’ve given you your options. If anything happens and you’d like to update is after you write, contact us and we can post an update.
 
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