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Yes, the wedding planner said "everything's fine" which of course expected. The wedding planner will continue to say that until ten minutes before they arrive to find the place a mess.
For what it's worth, Carol ... I dislike negativity, but ... I'm a Hilton Diamond person and have been for many years. Hilton treats me like a queen. I booked this hotel for several nights before a cruise a couple of years ago. I have never seen so many hotel employees so unfriendly, lackadaisical about their jobs and just plain dumb. That's the first time in 25 years of booking Hilton properties that I didn't love everything about my stay. I cancelled the two nights I had booked at the end of the cruise and stayed at the InterContinental. So ... you might want to consider a different property if it's at all possible. Reading TripAdvisor reviews will reflect whether things have improved or not. The Hilton people may or may not give you valid information, but TA people definitely will.
JSN55 I think your advice is valid since different Hilton properties treat Diamond members differently, probably due to how it is managed. Thus, if this property won't treat a Diamond member nicely, what chance does a customer have that will be a one time visitor?