How I reached a live person with Expedia to refund cancelled flight

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
May 30, 2019
I had a DL flight booked through Chase Ultimate Rewards online portal -- run by Expedia -- using points. Flight was for June. Over the weekend, flight was cancelled. I knew that I had to reach Expedia to get a refund and my points returned. The online portal doesn't support this type of request. The main phone number provided states that they are handling only flights in the next week. My original email confirmation for flight booking included a phone number to use when calling internationally. I called that #, followed the prompts for existing reservations, and reached an Expedia agent working from home after being on hold only 3 minutes. It took about 40 minutes of time with the rep for her to confirm the flight was cancelled; confirm the airline was offering immediate refunds; process the refund; and return the points to my account.

I don't know if this approach works for domestic flights, but this backdoor may be useful for other people with international flights booked through Expedia.