how get refund on Frontier for canceled flight when needed to buy ticket on another airline?

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efk

Jul 8, 2019
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Frontier canceled flight 815 from PBI to TTN on Sun. July 7 when we were driving to airport. Was on the phone with a supervisor (I have name and employee number) for 75 minutes, but he could not rebook a flight on Sun. July 7 or Mon. July 8 from PBI, FLL or MIA to TTN, EWR or PHL on any airline. He told me to try to buy a ticket on another airline myself since we were already at the airport.
Where do I submit a claim? email address or snail mail address for Frontier claims, please.
 

johnbaker

Verified Member
Oct 2, 2014
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@efk Here's the link to Frontier's contact us page (https://www.flyfrontier.com/contact-us/ ) with a link to the refund page. Here's the link to our company contacts page for Frontier. https://www.elliott.org/company-contacts/frontier-airlines/

Here's the bad news... Frontier legally owes you a refund for your ticket.. The one you bought from them. Very few people have been successful in getting them to cover anything else. Their normal course is to tell you that you misunderstood the supervisor and he was telling you that they'd refund your Frontier ticket not that they'd refund the new, grossly more expensive, last minute ticket.

You may want to check the credit card you used to book the Frontier ticket to see if it has trip insurance.

Sorry but this is one of the large down sides to the LCC. They're great when everything goes right but you're stuck with a big bill when it doesn't.
 
May 1, 2018
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At the risk of sounding like a broken record - did you have trip interruption insurance? Many premium or travel-oriented credit cards have it as a benefit. If you booked this trip on one of those cards, you can file a claim for reimbursement.
 
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weihlac

Verified Member
Jun 30, 2017
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Maui Hawaii
You can look on Google flights (https://www.google.com/flights ) to search out the options of PBI/MIA to TTN/EWR/PHL.

There are many daily options (including today) between MIA and EWR, both major airline hubs. PBI to TTN has few options.

Unfortunately, as others have indicated, all Frontier (and any other airline you might book with) owes you is a refund of your canceled flight.
 
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Sep 12, 2015
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Suppose an airline (in the OPs case, Frontier) cancels the outbound, and the passenger elects to take a refund instead of waiting for the next available flight days later. Does the original airline have to refund the entire round trip (allowing the customer to then book a new RT), or does the airline only have to refund the original OW (forcing the customer to buy an expensive walk-up OW ticket on another carrier)?
 
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johnbaker

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@In Seattle Normally its in the customers best interest to only have the one way refunded....

Very few airlines price round trips significantly cheaper than one ways any more (go online and try it). Beyond that, you would now be buying two last minute fares instead of one. Even if round trips were slightly cheaper, the round trip last minute fare is still probably going to be much more expensive after the refund
 

Patina

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Dec 22, 2015
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If the airline cancels the outbound flight, does the return flight automatically get cancelled? Does the passenger have to request for their return flight to be reinstated without a recalculation of the fare?
 
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Neil Maley

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Dec 27, 2014
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www.promalvacations.com
If the airline cancels the outbound flight, does the return flight automatically get cancelled? Does the passenger have to request for their return flight to be reinstated without a recalculation of the fare?
@In Seattle Normally its in the customers best interest to only have the one way refunded....

Very few airlines price round trips significantly cheaper than one ways any more (go online and try it). Beyond that, you would now be buying two last minute fares instead of one. Even if round trips were slightly cheaper, the round trip last minute fare is still probably going to be much more expensive after the refund
They will cancel the entire ticket. Not taking the outbound flight automatically cancels the return.
 

JVillegirl541

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Nov 21, 2014
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They will cancel the entire ticket. Not taking the outbound flight automatically cancels the return.
Neil the question is if the Outbound Flight is cancelled by the airline. Crew time out, weather etc.
I don’t believe they cancelled down stream legs if it’s an airline issue.
 
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jsn55

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Dec 26, 2014
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If the airline cancels the outbound flight, does the return flight automatically get cancelled? Does the passenger have to request for their return flight to be reinstated without a recalculation of the fare?
I'm glad you asked this ... logic says that you call the airline that cancelled your outbound, ask for a refund of that flight, and request that they keep your return flight intact. But it's good to know just how it works.
 
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Patina

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Dec 22, 2015
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They will cancel the entire ticket. Not taking the outbound flight automatically cancels the return.
That is what I figured but wanted to confirm this since its a bit different than the customer cancelling the first leg.
 

johnbaker

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Oct 2, 2014
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Funny ... when it happened to me, UA did not cancel the rest of the itinerary. Just refunded the outbound flight.
 
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Dwayne Coward

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They will cancel the entire ticket. Not taking the outbound flight automatically cancels the return.
Funny ... when it happened to me, UA did not cancel the rest of the itinerary. Just refunded the outbound flight.
Technically, if the outbound is not taken, all future segments on that ticket are void. To maintain future segments, the airline would need to reissue the ticket. In your case John, they reissued the ticket with just the return segment and refunded the outbound segment. With E-tickets, this all happens in the computer system, so you don't see what they are doing.