We booked a non refundable room through Hotels.com at Lyme Townhouse in Lyme Regis, England for May 5 thru May8, 2020. This was to be an extension of a trans Atlantic cruise. Cruise was cancelled due to Covid-19. all other vendors refunded full amounts even those that were non refundable. Hotels.com only offered a coupon for use at a later date only at the same hotel and good for a period of 12 months from the date of issue. Even if we could travel during that period of time the Terms and conditions of the coupon state that it must be used by the recipient who must be a resident of the United Kingdom. We are residents of the US and when we pointed this out to Hotels.com they offered no alternative solution. We have requested a full refund of the $444.42 paid in Nov. 2019. Credit card company is unable to help since the hotel rate was listed as non refundable. We agree, however due to the Covid-19 pandemic the UK was closed down and even if we were able to get there the hotel was under governmental orders to remain closed.