Hotel Cancellations

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Apr 22, 2020
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I’m trying to cancel my hotel reservations at Inn of Ursulines in New Orleans. I book it thru French Quarter Guest Houses on Jan.17th, 2020. I tried calling both places and no one ever picked up. I also sent an email to each place, but have not received any response. I called and emailed The Inn on April 15th and emailed French Quarter Guest Houses on April21st, 2020 and called on April 22nd, 2020
i have 2 rooms booked. The #1 is from April 30th, checkout date is May 6th. #2 is from May 1st, to checkout date May 6th. I have, according to my reservations confirmation 72 hours prior to cancel. Time is getting shout and I do not want lose my payment. Please can you help?