This past Friday, my daughter and I checked in to Homewood Suites in Hartford, CT. I parked in the paid lot across the street and went to check in. The desk clerk asked where I parked. When I told him he suggested I park on the street next time as it is free all weekend. So, I took his advice on Saturday and when I went to get my car Sunday morning it was gone. It had been towed as we had a snow storm. Everyone knew of the bad weather coming but where I am from they do not tow cars when they need to plow. They just plow you in. I was not made aware of any potential parking ban so I had to take an Uber to get my daughter to her tournament at the convention center another to the tow truck place. I had to pay $112 cash to get my car then $100 parking ticket and the Ubers cost me around $18. Additionally, the police told me the hotel should reimburse me for the cost since they should have told me there would be a parking ban knowing I was from out of town. Also, our room thermostat was set to 68 degrees yet was blowing out very hot air so we had trouble sleeping. Our hallway reeked of mold and was freezing due to drafty windows. When our toilet got clogged, I called for assistance and the person who came up handed me a plunger with a dirty plastic bag on the end of it. When I tried to complain to management they told me managers do not work weekends. So, I finally got one on the phone Monday who told me it was my fault my car got towed because I chose to park on the street even though it was her staff who suggested I do so! She was rude about it as well. I filed a complaint on their corporate site and was offered Hilton Honors points in lieu of their guarantee. They are assuming after everything I will agree to stay at one of their properties and use their points?! Really?! How do I get them to honor their 100% Satisfaction guarantee? I am out $230 because I took their advice, I have been treated in a very rude manner, I missed part of my daughter's tournament trying to get my car back, had a hard time sleeping in a hot room and they tried to get me to plunge the broken toilet. I am only asking for 2 of the 3 nights I paid for reimbursed. That is how a guarantee works. How do I get them to honor this? I can call my attorney for free but it is a ridiculous thing to have to do considering how obvious it is they should comply. Thanks in advance for any advice.