Home Depot Safety Concerns

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Jun 25, 2020
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I have a rental property. In December of 2018, I used Home Depot to purchase a gas water heater and install it in my rental. A year and a half later, I'm finding out from my tenant the water heater is going out a lot, and a subsequent investigation has revealed it was never installed properly and it is leaking carbon monoxide in an unsafe manner. At the time, I was not near the property (military, I was overseas a lot), and I didn't get a chance to verify that permits were pulled. Home Depot claims they have no record of the purchase, when I have the receipt and the credit card transaction as well.

At the very least I'd like a full refund. Ideally I'd like them to remove the gas water heater and install an electric one for me, free of charge.
 

weihlac

Verified Member
Jun 30, 2017
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Here are the Home Depot contacts: https://elliott.org/company-contacts/home-depot/
You should start at the first level of customer service and email them, then wait a week before moving to the next level if no/negative response. Include the HD reference # in your email. DO NOT attach the receipt until asked to do so.

You probably need to adjust your request to the repair of the water heater and the correction of the installation to conform to code, with a replacement if this cannot be accomplished. If your only demand is a full refund or replacement without any attempt to fix the problem your demand will likely be denied.
 
Sep 27, 2018
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Clarifying question. Does your receipt itemize the water heater purchase and the installation charge separately? Or did you pay the installer separately? The installers are independent contractors and don't have any connection to HD.
 
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Jun 24, 2019
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Clarifying question. Does your receipt itemize the water heater purchase and the installation charge separately? Or did you pay the installer separately? The installers are independent contractors and don't have any connection to HD.
Having used Home Depot twice for water heaters, the charge was for both the product and the service on the same bill. And while the installers are separate legal entities from Home Depot, the only way I did business with the installers was through Home Depot.
 
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smd

Mar 14, 2018
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Are you saying Home Depot did not obtain required permits and inspections? I suggest you go to the Home Depot where you purchased the water heater, speak to the manager and show them your receipt. Ask them to fix the issue and obtain the legally required inspections. I would also ask them to pay for any expenses you incurred investigating the issue.

I doubt Home Depot will push back much given the potential liabilities associated with their negligence.
 
Jun 25, 2020
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Having used Home Depot twice for water heaters, the charge was for both the product and the service on the same bill. And while the installers are separate legal entities from Home Depot, the only way I did business with the installers was through Home Depot.
Correct. That's how mine is billed.
 
Jun 25, 2020
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Are you saying Home Depot did not obtain required permits and inspections? I suggest you go to the Home Depot where you purchased the water heater, speak to the manager and show them your receipt. Ask them to fix the issue and obtain the legally required inspections. I would also ask them to pay for any expenses you incurred investigating the issue.

I doubt Home Depot will push back much given the potential liabilities associated with their negligence.
Thank you. I'm hoping to avoid the trip given COVID, but phone calls haven't been answered. So I may have to.
 
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jsn55

Verified Member
Dec 26, 2014
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Depending on the state, permits may not need to be pulled when replacing something like to like. If other work was done, changes made, then it might be a permit issue.
 
May 15, 2016
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A permit to replace a hot water heater??? I guess anything is possible, but I would not make accusations regarding that without first confirming that it is a requirement in your county.
 
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Jun 24, 2019
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A permit to replace a hot water heater??? I guess anything is possible, but I would not make accusations regarding that without first confirming that it is a requirement in your county.
I have had Home Depot replace water heaters twice. We live within the City of Los Angeles. In both cases the Home Depot contractor pulled permits, installed the water heater, and gave us written and oral instructions on how to schedule an inspection. In the first instance, significant upgrades were required to comply with revised building codes.
 
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May 15, 2016
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Then I should be thankful I live in an area without such nonsense. LA is crazy. My wife just showed me a listing of a house in El Segundo (for those who do not know that is directly next to the LAX airport), a little nothing of a house not near the beach, not even an "ocean view" for $2.3 million. 1/10 of an acre plot.
 

justlisa

Feb 12, 2019
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I was watching one of those home repair shows and the episode was in California (forget which city) and they mentioned the permits for water heaters out there due to requiring the install to meet certain earthquake codes. The main thing I recall was ties to the wall that were to help prevent it from dislodging from the gas or water line as either would be bad news.
 

jsn55

Verified Member
Dec 26, 2014
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San Francisco
Then I should be thankful I live in an area without such nonsense. LA is crazy. My wife just showed me a listing of a house in El Segundo (for those who do not know that is directly next to the LAX airport), a little nothing of a house not near the beach, not even an "ocean view" for $2.3 million. 1/10 of an acre plot.
Yup, even a little kid can make money on California real estate. I'm thankful we got started in 1972 when we could actually buy our first house in San Francisco. Figure out how to buy one house and you're off to the races.