Hertz Heathrow

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Oct 21, 2019
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Hi All
Just returned a car to Hertz Manchester Airport, which i had picked up at Heathrow Friday evening. (Dark)
The vehicle on pick up had a nasty alloy scrape, on the front off-side. On return at Manchester, the attendant tells me that i have damaged the tyre, i refute this and state that the scrape must have been done at the time of the alloy scrape, by the previous driver. 30 Minutes later i get a bill for 107 quid. I have replied and complained, any other courses open to me? I have excess insurance, but feel i am being ripped off, or my insurer is.

Regards
John
 

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weihlac

Verified Member
Jun 30, 2017
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3,814
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Maui Hawaii
Hi All
Just returned a car to Hertz Manchester Airport, which i had picked up at Heathrow Friday evening. (Dark)
The vehicle on pick up had a nasty alloy scrape, on the front off-side. On return at Manchester, the attendant tells me that i have damaged the tyre, i refute this and state that the scrape must have been done at the time of the alloy scrape, by the previous driver. 30 Minutes later i get a bill for 107 quid. I have replied and complained, any other courses open to me? I have excess insurance, but feel i am being ripped off, or my insurer is.

Regards
John
Was there actual tire damage?
 
Aug 30, 2015
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Was there actual tire damage?
They charge if there's a mark on the "alloy" of the rim. The only recourse in my mind is if the OP has pictures of this car including the rims when he rented the car. I've dealt with Hertz a lot at Heathrow and unfortunately this happens. Sadly, I was the one responsible for the "mark" on it..
 
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Oct 21, 2019
6
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They charge if there's a mark on the "alloy" of the rim. The only recourse in my mind is if the OP has pictures of this car including the rims when he rented the car. I've dealt with Hertz a lot at Heathrow and unfortunately this happens. Sadly, I was the one responsible for the "mark" on it..
The alloys were already marked as scratched, the scrape on the tyre was not obvious.
 
Oct 21, 2019
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If the alloy was marked on your paperwork as scratched when you picked it up- that’s what your letter should focus on. That the damage was marked when you picked it up.
Yes, i have explained that the previous alloy damage is adjacent to the tyre scrape.
 

VoR61

Jan 6, 2015
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What you have stated thus far:
  • The scrape on the tire was not obvious
  • The lady who checked managed to get her nail under a bit of rubber
  • You took a picture of the tire and scraped rim at check-out time
Zooming in and out on the picture does not reveal (to me) the "get her nail under a bit of rubber" scenario

That said, you can certainly appeal this to Hertz. When you do, I recommend that you not say things like "I feel i am being ripped off, or my insurer is".

IMPORTANT: when you reach out to the corporate level . . .
Do not use inflammatory language - be polite and professional
Do not attach files - explain that you can send them separately if necessary
Do not start with the CEO - begin at the lowest level in our company contacts for Hertz (that is a link)
Present a brief summary (list) and give each contact one (1) week to respond before escalating to the next level
 
  • Like
Reactions: Neil Maley
Oct 21, 2019
6
0
1
What you have stated thus far:
  • The scrape on the tire was not obvious
  • The lady who checked managed to get her nail under a bit of rubber
  • You took a picture of the tire and scraped rim at check-out time
Zooming in and out on the picture does not reveal (to me) the "get her nail under a bit of rubber" scenario

That said, you can certainly appeal this to Hertz. When you do, I recommend that you not say things like "I feel i am being ripped off, or my insurer is".

IMPORTANT: when you reach out to the corporate level . . .
Do not use inflammatory language - be polite and professional
Do not attach files - explain that you can send them separately if necessary
Do not start with the CEO - begin at the lowest level in our company contacts for Hertz (that is a link)
Present a brief summary (list) and give each contact one (1) week to respond before escalating to the next level
Thanks for sensible advise.