Hi Mr Friscia ...I don't know we just got an email from carnival cruise saying we are out of luck they are sorry but even if we were giving not enough information it was our responsibility to make sure we had all the information we needed not there's I can't believe a company like carnival cruise line does this to people any suggestions
Neil has offered great info for you in Post 17 here.
You've said you just received an email from Carnival saying "No".
A couple of things:
- Did you use the format of letter Neil suggested?
- And did you send it to the first contact shown in https://www.elliott.org/company-contacts/carnival-cruise-lines/ ?
- If you did, it's now time to send the letter to Contact #2. Wait for their reply, and if it's NO again, try Contact #3. It's a laborious process, but the best way to get a YES.
There is indeed a lot of confusion and misinformation about what documentation is needed for a cruise. We, like Neil, suggest that our clients get a valid US passport ...it's the best option. But in your case since Carnival's rep mis-told you what was needed, I feel Carnival bears some responsibility in this situation (although it IS true that ultimately the passenger bears responsibility for bring the correct documents).
Please keep us posted.