Grand Circle reneges on refund offer for Holland/Belgium in Springtime river cruise

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Apr 22, 2020
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As some have already noted, Grand Circle canceled our Holland/Belgium in Springtime river cruise with Bruges extension due to Covid-19; we were to depart March 17, 2020. In the cancellation email, they offered an option of a full refund. There were 7 of us traveling together on this trip; all received the same email and also a call from an agent asking if we wanted the refund or to rebook a different cruise. If you did nothing by April 12, a refund would be issued. On March 27, we each received an email stating that we were rebooked on the same cruise next year, go to the website and accept the Terms & Conditions, discount included, etc. None of us wanted to rebook, all wanted refunds. Calls to GC resulted in them telling each of us that refunds were not offered, only rebooking, and discounts were being provided. In this time of financial strain and uncertainty, we do not want to tie up $4000 each for a year or more! Subsequently, one of our group DID GET A REFUND after contacting a travel blogger. We can't confirm that this was what resulted in her refund, but that was only thing that she did differently than the rest of us. The company still continues to insist that refunds are not available, but we know differently. We all have our email trail including the written offer of a refund, which was then reneged upon. Frustrating to say the least, and we will be getting a lawyer as the next step.
 

Patina

Verified Member
Dec 22, 2015
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3,507
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If they offered you a refund via email, send a copy of that email back to them and state you want a refund based on the offer from that email. Escalate this to a supervisor.
 
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Apr 22, 2020
3
2
3
65
If they offered you a refund via email, send a copy of that email back to them and state you want a refund based on the offer from that email. Escalate this to a supervisor.
Of course, all of that (and more) has been done; their policy is officially "no refunds" now. However, our group just got news today that we will be getting refunds now. The squeaky wheels ended up getting greased. They told us that they "will take a while" since there are many financial transactions to process, but finally good news has come. So don't give up if you are in the same boat (pun intended)! Keep fighting, post negative reviews on blogs and websites, and keep your paper trail.
 
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Patina

Verified Member
Dec 22, 2015
1,912
3,507
113
Of course, all of that (and more) has been done; their policy is officially "no refunds" now. However, our group just got news today that we will be getting refunds now. The squeaky wheels ended up getting greased. They told us that they "will take a while" since there are many financial transactions to process, but finally good news has come. So don't give up if you are in the same boat (pun intended)! Keep fighting, post negative reviews on blogs and websites, and keep your paper trail.
Great news! Set timers on your calendar remind you to follow up every few weeks.
 
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