My spouse and I booked a trip to the Philippines just before the Covid 19 pandemic struck the world. Our trip was planned for August 2020 and we booked our flight through JustFly. As someone who is in a high-risk group, obviously I did not feel safe traveling and being out of the country during this time. After reading about all the travel companies and airlines working with people to reschedule their flights, I felt relieved that there would be no problem. The roundtrip tickets that we purchased were paid for at the time of booking at a cost of $2,250.30 and were non-refundable. We have since decided to reschedule our trip until spring, in April of 2021. I was able to contact all of the resorts and two other airlines within the Philippines. As you can imagine, getting everything to line up timing wise with multiple flights, cities and resorts is not easy however I was able to reschedule everything with no major issues with the exception of our main flight through JustFly. Although it was very difficult to get through to anyone at JustFly, when I finally did the agent told me that I could reschedule but it was only good until February of 2021. I was told if I wanted to reschedule to a flight after that time, we would be forced to pay a $1,200 cancellation fee. On top of that, when I went to JustFly’s webpage, their cancellation policy does not seem to jive with what the agent told me. I feel this is totally unfair in light of the current situation. The ticket that I wanted to reschedule to was even cheaper than the one I originally purchased. I really didn’t care about the return of any of our money, I just wanted a credit to schedule a new flight. Finally, the agent told me that JustFly could not do anything for me and I would have to contact the airlines directly. Our flight involved several lay overs and involved both United Airlines and ANA Airlines. When I contacted United, they told me that ANA had control of the ticket since the majority of the segments were with them. I have tried multiple times to contact ANA and can never get through to anyone via phone. In desperation I tried their Twitter account and Messenger on their Facebook page. I finally got an answer from them and they claim they have no control over the ticket since it was purchased through a third party. As you can imagine, this has become a very frustrating situation and I feel as if I am getting bounced from one party to the other with no resolution. I do understand that all of these companies are operating under a stressful situation as well with reduced staff however this seems like this would be a fairly easy issue to resolve. As I have stated from the beginning, I am not asking any airline or agency to refund me any money. I am simply asking for a credit so that I can schedule a new flight that works with our new travel schedule.