I had to cancel a trip to Paris with only a couple days notice as my grandmother was critically ill in the hospital (and ultimately passed away). The tickets were nonrefundable, but Travelocity, through which I purchased the tickets, assured me that all airlines have an extenuating circumstances policy for situations such as these and that I may be able to get some money back. I called the airline (XL Airways) directly and they were fairly rude and unhelpful, saying there is nothing they can do for me, and I can try submitting something via the website. I did that a few times and never heard back. Travelocity offered to contact the airline on my behalf, asking me to provide documentation in the form of a doctor's note (which I did). Travelocity quickly wrote back saying they submitted my appeal and it was summarily denied by the airline. I have now reported XL Airways both to the US DOT Aviation Consumer Protection Division and the Better Business Bureau. I also posted a couple messages to the company via Twitter and Facebook. They weren't particularly nasty, but after reading some of this stuff, maybe I shouldn't have even done that. I'm just so frustrated and disgusted that they won't even respond. Even if they won't offer any sort of refund or credit, I wish at least one person at that company had responded with sympathy and compassion to my situation. Is there anything else I can do or am I just out of luck?