Enterprise rental damage scam

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Dec 18, 2019
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I rented a car from Enterprise in Wheat Ridge, CO back in September. I returned the car in the same good shape that I picked it up in. They are claiming that the car was riddled with hail damage while I had it. We had no hail, and there was none on the car when I returned it. They are demanding payment to the tune of $2,078!
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
23,042
23,001
113
New York
www.promalvacations.com
Dec 18, 2019
2
1
1
30
Thank you for your quick response. This rental was provided for me because my car was damaged at the auto shop when it fell off the alignment rack. The shop's insurance company paid for this rental for me, but I paid a $50 deposit to get the car. I am a trusting soul, and have rented cars with no problems in the past, so sadly I did not take pictures at either end. I guarantee I will not be remiss with that again in the future! I did inform both the auto shop and their insurance company right after I dropped the rental car off. Both told me there was nothing they could do.
 
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Jun 12, 2019
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Thank you for your quick response. This rental was provided for me because my car was damaged at the auto shop when it fell off the alignment rack. The shop's insurance company paid for this rental for me, but I paid a $50 deposit to get the car. I am a trusting soul, and have rented cars with no problems in the past, so sadly I did not take pictures at either end. I guarantee I will not be remiss with that again in the future! I did inform both the auto shop and their insurance company right after I dropped the rental car off. Both told me there was nothing they could do.
You can research on Weather Underground to see if there was hail during your rental period:

https://www.wunderground.com/

Maybe you can confirm if there was hail in the area and give them this information.
 

mmb

Verified Member
Jan 20, 2015
1,271
1,439
113
NAPLES FL or Denver CO
You can research on Weather Underground to see if there was hail during your rental period:

https://www.wunderground.com/

Maybe you can confirm if there was hail in the area and give them this information.
Depending on how long the car was in his possession and how many miles were logged during his use, what would be the parameters to define the ‘area?’

I am actually disputing with Enterprise right now concerning a similar circumstance. Their ’proof’ is suspect. I did make the mistake of dropping the car at the auto shop instead of returning it to the agency. The shop kept MY car for a whopping 26 days in Denver and my time was tight that day to get the car and get to the airport to pick up my sister.
I should have just waited until Monday.

It was picked up promptly but was driven an additional 211 miles before they took the photo of the odometer, which wasn’t date/time stamped.
 
Last edited:

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
23,042
23,001
113
New York
www.promalvacations.com
Depending on how long the car was in his possession and how many miles were logged during his use, what would be the parameters to define the ‘area?’

I am actually disputing with Enterprise right now concerning a similar circumstance. Their ’proof’ is suspect. I did make the mistake of dropping the car at the auto shop instead of returning it to the agency. The shop kept MY car for a whopping 26 days in Denver and my time was tight that day to get the car and get to the airport to pick up my sister.
I should have just waited until Monday.

It was picked up promptly but was driven an additional 211 miles before they took the photo of the odometer, which wasn’t date/time stamped.
And that is exactly what the OP needs. Find the mileage that they claim the damage occurred at- I’m willing to bet that it is different and that’s the point to make.
 
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Jun 12, 2019
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Depending on how long the car was in his possession and how many miles were logged during his use, what would be the parameters to define the ‘area?’

I am actually disputing with Enterprise right now concerning a similar circumstance. Their ’proof’ is suspect. I did make the mistake of dropping the car at the auto shop instead of returning it to the agency. The shop kept MY car for a whopping 26 days in Denver and my time was tight that day to get the car and get to the airport to pick up my sister.
I should have just waited until Monday.

It was picked up promptly but was driven an additional 211 miles before they took the photo of the odometer, which wasn’t date/time stamped.
The zip codes that you have driven in while it was in your possession. If it shows that there was no reported hail, it would be useful in your discussion with the rental company. If it came down to " You drove here and it had a hailstorm", they would need to prove it with gps details or other evidence.
 
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Reactions: VoR61

mmb

Verified Member
Jan 20, 2015
1,271
1,439
113
NAPLES FL or Denver CO
Depending on how long the car was in his possession and how many miles were logged during his use, what would be the parameters to define the ‘area?’

I am actually disputing with Enterprise right now concerning a similar circumstance. Their ’proof’ is suspect. I did make the mistake of dropping the car at the auto shop instead of returning it to the agency. The shop kept MY car for a whopping 26 days in Denver and my time was tight that day to get the car and get to the airport to pick up my sister.
I should have just waited until Monday.

It was picked up promptly but was driven an additional 211 miles before they took the photo of the odometer, which wasn’t date/time stamped.
Just to report - five days after reporting the discrepancy of the reported mileages in my rental records I got a phone call and VM message from the manager of Enterprise Denver West saying he had ‘shut down the claim and will not be pursuing the $400.’

Said to call him back if I had questions! No sir, all is fine. Thanks.

Another success story.