I recently checked in at the Embassy suites with my one year old son and his father. During check in they wanted $10 for incidentals. It says no smoking as most hotels do in 20/20 but nowhere does it say No Aromatherapy in room. I had candles and charcoal bath bomb. Long story short after I checked out they claimed to have found ashes in my room then when I told them what it was they said to call the Gm the next day. I called the next day and spoke with the front desk about why I was calling they then said the room smelled like smoke and they had to put it out of service after taking $100 from my card. I don’t see this as fair that they can just say they smell smoke and seen ashes after they’re story couldn’t be validated it’s not fair and they should update the policy’s as hard as times are right now no one deserves the lack of empathy these big chain businesses have for human beings. I know they may not be getting much business these days but it’s still ridiculous to lie to scam money off its guest.