- May 30, 2019
Good point. Having a Delta Platinum AMEX aloe does not suggest high revenue / loyalty / etc.This is an interesting case.
I am curious. The OP refers him to himself as a "Delta Platinum" member. Is he referring to the credit card (ie Delta Platinum AmEx) or does he have platinum medallion status? That is a big difference and may explain why Delta wasn't more accommodating in YYZ.
If the OP does have platinum medallion status, I'm surprised the agent wasn't more accommodating. Ultimately, whether he gets reimbursement for the cost of the newly purchased tickets will likely come down to his past "history" (ie how much revenue he generated AND how many exceptions to the rules were granted)