I guess that's why I'm here. They effectively shut down communication LONG before it got to this point (I'd say after the 2nd phone call in January). Every response has been cut-and-paste, with no offer of help or resolution.And do NOT threaten a lawsuit or small
claims court- once you do that they will stop communication with you.
Once you threaten small claims court, you need to actually file a claim because you’ve already given them notice and their legal departments will tell them not to respond because anything they say can incriminate the case.