Ah, you didn't state that the hotel was in Las Vegas, home of the super-charged mentality when it comes to visitors ... since they know they'll never see most of their customers again. Next time, check with the hotel's website before moving ahead to avoid these kinds of problems.I did contact the corporate office and they seems responsive to training staff and put me on the phone with someone at the hotel who made us a gesture of goodwill(free food/drink). The hotel, the Venetian is owned by the Sands and I hope they truly act on this. I did contact the Nevada AG to see if there’s a violation. We got the package for free, they promised to train their staff and free food for the aggravation. Now let’s see what the Corp office does. Their contacts are not in your directory I just googled it.