After a long wait, in 2015, we were finally able to have our new home built. Shortly after moving in, we began to notice that the face of one of the kitchen cabinets was beginning to fall off. Being upset that our brand new upgraded Kraftmaid/Masco Cabinets were already falling apart, I contacted the builder, which directed me to the manufacturer. They acknowledged the problem and then offered to send a new cabinet. In that sense, they refused to pay for any installation costs as they said it was not covered by the warranty. Although I was upset, I did not strongly protest as it was only one cabinet. Moving forward, more than half of all the cabinets have structurally failed in the same manner, due to a manufacturing defect, causing the faces to fall off. The repair cost for re-installing the proposed replacement cabinets is likely to exceed $1000, which the company refuses to play any part in. In following the advice posted in the first post section, I had began contacting the company up through the company executives. I did receive a second response and they sent a company representative, to view and confirm the issue, however they still refuse to play any part in the installation of the replacement cabinets. If this was not a systematic manufacturing defect, I would understand that logic, however this issue is exclusively caused by their flawed process and I feel that they should play some part in remediating the situation. Is there any suggestions as to how to proceed, or am I essentially left with only civil recourse?