Damage waiver

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Apr 21, 2020
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Rented a car from Enterprise for my daughter purchased cdw while daughter was in spring tx asleep at a friend's house a different person at the house came into her room where she was sleeping took the keys out of her purse and took the car she reported the car stolen they found the car days later it was totaled now Enterprise is saying they won't honor the waiver because she didn't secure they keys and I'm responsible for the car which was estimated at 18000$
 

Patina

Verified Member
Dec 22, 2015
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So, not one person of interest in this case? I would be more worried about my daughter sleeping in a place where anyone can access it. Very scary. Anyway, I agree that this is beyond the scope of this site.....you should contact an attorney.
 
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Reactions: Skippy
Jul 13, 2016
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Your daughter filed a police report, correct? Are the police investigating? It seems unlikely that a random stranger entered the house, so it was likely to be someone with access to the house, or staying at the house that night. Your daughter needs to keep on the police to continue the investigation. You could forward a copy of the police report to enterprise and see what they say. In my opinion, unsecured keys are keys left in a public place or lost--not in a bedroom in a private residence.
 

weihlac

Verified Member
Jun 30, 2017
2,807
3,599
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Maui Hawaii
Rented a car from Enterprise for my daughter purchased cdw while daughter was in spring tx asleep at a friend's house a different person at the house came into her room where she was sleeping took the keys out of her purse and took the car she reported the car stolen they found the car days later it was totaled now Enterprise is saying they won't honor the waiver because she didn't secure they keys and I'm responsible for the car which was estimated at 18000$
Have you contacted your own auto insurance company? Was your daughter's name on the rental contract in addition to yours?