Covid-19 Related Cancellation - European hotels and airlines holding funds for 18 months?

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May 26, 2020
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Has anyone had any experience with this? We had several airline and hotel reservations booked for June in Europe. All our flights were cancelled and one of the hotels even shut down for the month of June, however two hotels and one inner European airline will only provide vouchers that in 18 months, can be redeemed for a refund if we were not able to use them. Obviously, the future of safe travel is up in the air -- and we absolutely could use that money now. But after reaching out to the airline and both hotels requesting a refund instead of a voucher, they said we could only get a refund after 18 months... Has anyone had any success getting refunds?
 

justlisa

Feb 12, 2019
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They're following European law/rules from what I know of. So you likely are stuck with their offers. For example, Italy passed a law that all travel providers don't have to give refunds and instead choose to give vouchers only. I'm not sure how the EU law is handling canceled flights - though it would also depend on where in Europe the flights were going between.
 
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Neil Maley

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Dec 27, 2014
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Yes, we are experiencing it with a cruise and have fought as much as possible but they aren't budging. We can notify the cruise line in Dec. 2021 if we want a refund at that time. The countries are also guaranteeing payment if the company goes out of business.
 

jsn55

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Dec 26, 2014
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An 18-month time limit on a cancellation of bookings in Europe is a good deal for you. Be sure you have everything in writing and use those credits as soon as possible.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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New York
www.promalvacations.com
An 18-month time limit on a cancellation of bookings in Europe is a good deal for you. Be sure you have everything in writing and use those credits as soon as possible.
The law is if you do not use the credits within 18 months you can then get a refund. They are backed by the government if the company goes out of business.
 
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