I don't understand the connection between the Dept of Insurance and a phone problem with Target/Consumer Cellular.FYI - I have now filed my complaint with CA Dept. of insurance as suggested by Dept of Consumer Affairs. I have confirmed that the warranty is provided by Consumer Cellular as written in the Owner's Guide provided in the original packaging of the phone. Yes, I still have all of the original paperwork and packaging for this phone.
I think the manufacturer of the phone has that deal with the service provider. Otherwise, the manufacturer, has no domestic US solution to defective phones.This is the oddest thread I've ever read. A cell phone that doesn't work, but the service provider is supposed to fix it ... then add in the Department of Insurance? I cannot bend my little mind around this problem.
As per the owner's guide included in the original packaging, all warranty service is to be provided by Consumer Cellular. Target did refer me to Consumer Cellular when I first brought this issue up to them around October, 2019.I think so too. Target needs to replace your phone. Why did you go from Target to the service provider for help? It sounds like a hardware issue, but was it determined to be the service's problem?
This is a real puzzler, I agree. I did return to the original packaging to view the owner's guide again. In the warranty section, they do say that all warranty service is to be provided by Consumer Cellular. I am wondering if Consumer cellular had purchased a quantity of this phone for their displays in various locations and then assumed responsibility for the warranty. Just thinking - I don't know. In any event, we are still working on a solution. The Dept. of Insurance only deals with written insurance policies covering warranty situations. They have responded to my inquiry based on DCA's suggestion to contact them.This is the oddest thread I've ever read. A cell phone that doesn't work, but the service provider is supposed to fix it ... then add in the Department of Insurance? I cannot bend my little mind around this problem.
I agree with you, Bobthebuilder. I just feel that because Consumer Cellular ran me around trying to fix this issue, that they should have the responsibility to replace the phone. This is not a cost issue, but rather a principle issue with me at this point.I'm surprised Consumer Cellular didn't just send you another phone. This is a very low cost burner phone, borderline disposable. The wholesale price for them is likely $20-25. You can buy them refurbished on eBay for $25 including shipping.
I have now received a response to my request for a supervisor's review. After citing a series of references including the Tanner Consumer Protection Act, Article 3 of The Song Beverly Consumer Warranty Act, they claim they do not regulate retail sales of any kind. They again suggested filing in Small Claims Court. They added that I may want to contact The California Department of Justice, Office of the Attorney General. I shall check Small Claims Court, but I think that the defendant must be local, not out of state. I may pursue the Department of Justice.
Unfortunately, when I performed the business search, the response came back - 'No matches found" I have downloaded the form for the Attorney General's Office and will get it completed this coming week.
Thank you for your perseverance. I don't know what I did wrong before, but I got through this time with your guidance.I just double checked. Consumer Cellular, Incorporated. It's there, complete with the nae of the registered agent.
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Search records online for California Corporations, Limited Partnerships and Limited Liability Companies.businesssearch.sos.ca.gov