Comcast billing dispute

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Jun 24, 2020
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I am being billed for two months of service after Comcast equipment was returned. They claim it is their policy. I requested, by phone, to cancel Comcast service on 1/2/2020--I was switching to ATT. Comcast noted I had no contract and no early term fee. They said I had to complete their disconnect form, which I did. The Comcast rep informed me to return the equipment or I would be billed. The Voluntary disconnect form that Comcast requires you to sign has a 60 day clause and states we will be responsible for amounts due. I feel that we requested cancellation on 1/2, returned the equipment via UPS receipt on 1/21 and that Comcast should cancel the billing as of my cycle date of the 13th of Jan. Instead, I am being billed for 2 months of service because their form says it could take up to 60 days to cancel the service. This is just plain wrong, they should backdate the cancellation which will remove the billing. I sent a certified letter to the CEO of Comcast on 4/29 and received the green card confirming delivery. I have only heard from a collection agency, not from Comcast. I am asking for some help.
 

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Jun 24, 2020
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While I did not get a response based on my post to the forum, I did write a letter to Mr. Karinshak and explained I was referred to him by Elliott.org. I did finally receive a call from Chris at Comcast who said he has corrected the account and the billing is removed. Thank you to Elliott.org for listing the contact information and the advocacy reputation.