I booked a cruise 3/30/2019 with a sail date from the Port of Miami on 5/2/2020 as an individual with a deposit. Balance in full processed through my bank on 2/18/2020. I decided to add a companion to my cabin on 2/25/2020 and paid the required tax $ for the addition on that date. The deposit and entire cruise was paid in full with my personal card. My companion contributed nothing. Due to coronavirus concerns I received a letter from Carnival stating I could cancel or rebook for free so I canceled on 3/8/2020. I was told at that time I would receive $XXX in Future Cruise Credit and that the balance of $XXX paid would be transferred to my new November 2020 booking. Low and behold I only receive half of the stated FCC $ and my companion (who contributed nothing as payment for the booking) is now blessed with the other half of my FCC $ ! How is it justifiable that someone who Carnival has no card information for because they contributed nothing be given any kind of credit due to the trip being canceled? I held and spoke to a few different individuals for 3 hours and 26 minutes in one call on 3/16/2020. It is unreasonable for the monies not to be completely 100% refunded to the original card or issued as FCC to the purchaser. I am a dedicated Carnival client who is deeply disappointed with this outcome.