Buy online at Ikea

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Dec 6, 2018
Buy online 6 doors in Ikea they guaranteed that they had them, they charged me 319.00 dollars and they told me that I could pick them up. I live at one hour from the place but I went to look for them fast. They made me wait one hour, after this time I approached the worker and She said that the doors did not have them and that my money would be owed to me in 72 hours. I told her that since they had charged me for a product that they did not have, she told me that she did not know what had happened. supervisor or someone who could explain me and she told me that the supervisors were to ensure the operation of the store not to match with customers and that no one would attend me. I felt so bad that my blood pressure went up I thought I would have a heart attack I decided to leave and communicate on the phone. Call the attention of the client and the staff who treated me, who were several only knew how to say sorry and that they could not do anything. Now I do not have any doors or money to try to buy In another citium, I am obliged to wait 72 hours.
Jul 13, 2016
I'm sorry you had a wasted trip.

It is not uncommon for IKEA's website to say "in stock" and then actually not be available when you come to pick up or purchase, especially on weekends. IKEA turnover is too fast and they don't have the staff available to constantly update the website.

Also, as to returning your money, almost all transactions have a few days waiting period (unless paying cash). Unfortunately, it can take even weeks to get your money refunded to your credit card.

Did IKEA give you an estimate as to when they would have the doors back in stock? Or if they could ship them to you from another store?