British Airways: compensation for postponed 24+ hours

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Mar 21, 2016
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Hi, Last night our flight from BWI to LHR was postponed due to technical issues--leak in fuel line. Flight has been rescheduled for 26 hours later. What compensation if any can can we expect? Do we have to request it or will they automatically provide it? Does this have to be done within a certain number of days? Is there a link somewhere to follow through on this? Since we were departing for vacation, we went home for the night--did not need hotel or food vouchers.
In addition, the delay has resulted in us being unable to use a nonrefundable hotel room in Liverpool on Saturday night. Can we claim the cost of this hotel room from the airline? Thanks for your help.
 

Patina

Verified Member
Dec 22, 2015
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Unfortunately, we do not have an equivalent law to EU261 in the US which requires airlines to compensate passengers for delays or cancellations within their control of flights departing Europe. Did they offer you any compensation at the time of cancellation? Do you have trip insurance? Check with your credit card company to see if you have coverage for this type of incident.

Beyond that, your best bet is to start with customer service. Write a brief but polite and professional letter requesting compensation for your troubles. The airline is not obligated to reimburse you for your non-refundable expenses such as hotel rooms but they may give you a voucher good for future travel. That is the best you can hope for.
 
Mar 21, 2016
5
7
3
62
Unfortunately, we do not have an equivalent law to EU261 in the US which requires airlines to compensate passengers for delays or cancellations within their control of flights departing Europe. Did they offer you any compensation at the time of cancellation? Do you have trip insurance? Check with your credit card company to see if you have coverage for this type of incident.

Beyond that, your best bet is to start with customer service. Write a brief but polite and professional letter requesting compensation for your troubles. The airline is not obligated to reimburse you for your non-refundable expenses such as hotel rooms but they may give you a voucher good for future travel. That is the best you can hope for.

Hi. You refer to 'flights departing Europe.' The flight was departing Baltimore-Washington (BWI). Does that make a difference? Thanks!
 
Mar 21, 2016
5
7
3
62
Unfortunately, we do not have an equivalent law to EU261 in the US which requires airlines to compensate passengers for delays or cancellations within their control of flights departing Europe. Did they offer you any compensation at the time of cancellation? Do you have trip insurance? Check with your credit card company to see if you have coverage for this type of incident.

Beyond that, your best bet is to start with customer service. Write a brief but polite and professional letter requesting compensation for your troubles. The airline is not obligated to reimburse you for your non-refundable expenses such as hotel rooms but they may give you a voucher good for future travel. That is the best you can hope for.

They did not offer compensation at the time. Only said flight would leave the next night and to watch our email for updates.
 
Sep 19, 2015
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Was this is a flight operated by BA'? It the flight is operated by BA you should be eligible for EU 261 for 600 euros each. You have to file for it.
If you file for EU 261 there is no further claim for the prepaid hotel.
 
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Realitoes

Guest
Agree with Christina, you should be eligible for compensation if BA was the operating carrier.

The airline may try to weasel out of paying claiming the technical issue exempts them from providing compensation under the "extraordinary circumstances" exemption. The ECJ has ruled otherwise though. Still getting them to pay, may be no easy matter.
 

jsn55

Verified Member
Dec 26, 2014
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San Francisco
Annie, if you are polite, patient and persistent, you can come out on top here following my colleagues' guidance.

A word of advice, never book non-refundable hotels or cars unless you don't mind losing your money if there are issues getting from Points A to B.
 
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Patina

Verified Member
Dec 22, 2015
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Hi. You refer to 'flights departing Europe.' The flight was departing Baltimore-Washington (BWI). Does that make a difference? Thanks!
I stand corrected....I thought the flight had to be operated by a European carrier and depart from a European city to qualify for EU261. Glad that @Christina H jumped in quickly to clarify!
 
Sep 19, 2015
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Patina the EU 261 rules are the reason I will fly a European carrier over a US company when traveling to Europe. Non EU carriers only have protection when departing Europe.

Annie Annie routine maintenance issues have been ruled as covered under EU 261. BA may try and argue otherwise but the courts have ruled against that. BA should also hand out a passenger bill of rights -- if not ask for it.

It should be Euro 600 passenger for a 24 hour transcontinental flight.