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Neil, @jocolegray81 came through the help desk and was asked to post in the forums. Her husband passed away and I believe she needs to get credit for a flight on Frontier but it could have been purchased through Priceline.
We have company contacts for Frontier located here. Company contacts for Priceline are located here. Dwayne has written a good post on how to fix your problem here.
If you would like to provide more information, please do so but do not post any of your personal information or your ticket or confirmation numbers on here since this is a public forum.