Beware of Skylux Travel

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Apr 14, 2020
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I purchased 2 business class tickets from SFO to TPE back on Feb 4 2020 for travel in March.
Due to the coronavirus, the cruise we were supposed to be on got cancelled and I had to cancel the air also.
I notified Skylux about the cancellation and was told I need to pay a cancellation fee of $450 person, which added to $900 dollars.
I checked with Eva Airline about cancellation fee and to my surprise, the tickets were booked economy class and the cancellation fee is only $50 per person or $100 total.
What Skylux did was purchase economy class tickets and upgraded them to business by using purchased miles, which I was not aware of.
I tried escalating the concern higher up and no luck.
I finally had to cancel on February 24 and had to use their cancellation form with the $450 cancellation fee stated. I tried not to use their form but was notified they won't cancel unless I agree to their $450 cancellation fee.
Since the total amount of the tickets came to $9,730.64, I had no choice but to use their form.
When I booked the tickets on Feb 4, I was not told by Skylux "how" the tickets were generated, as a matter of fact, one of their email to me confirmed that the tickets were "economy" and not business and I had to call Skylux to rectify that.
Nor was I informed about the $450 cancellation fee.
Skylux is not a reputable outfit and should not be allowed to do business here in the US.
As of today, I still have not receive the refund of $9,730.64, but Skylux "conveniently" charged me the $900 cancellation fee already. Should the 2 transactions be done simultaneously or within few days of each other?
 
Nov 22, 2019
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It mights take some times to get refund (30-90days).
However I did a quick search on internet and within the 5 first results I found "SkyLux deals in stolen miles, from hacked frequent flier accounts." and "Stay far away. Lots of reports of tickets being cancelled by airlines (since they're pretty good these days at spotting sold FF miles)." You might want to check with your credit card if you don't hear from them soon.

There is another case here https://forum.elliott.org/threads/skylux-travel-buyer-beware.3933/ and recommendations on people to contact.

They have excellent reviews on internet, BBB including. Frequent Flyers Miles are getting more and more used by hackers for money laundring so (without accusing this company), be cautious with "great deals" you can find on flights, especially business flights.

Hope it helps.
 
Sep 19, 2015
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Skylux is a broker and likely uses miles sold by others— and you agreed to their charges and fees and not those by the airline.

Refunds take longer than charges.

Do not be fooled by low cost business travel — why did you purchase from Skylux? Was it cheaper and you thought it was a deal? One has to be careful with the vendors chosen.online.
 
Apr 14, 2020
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Thanks for all the responses.
I did contact BBB and filed a complaint against Skylux and as of today, Skylux responded twice but both were just BS and I rejected them both. I asked for documentation for the $450 cancellation fee per ticket but got none. So the BBB case is still open.
Citi issued a conditional credit and I just got a reply from Citi that Skylux has until May 25th to respond.
 

BittyBoo

Jul 30, 2018
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I had never heard of Skylux until this posting. Woah! There's a ton of complaints with the BBB. Do they explain on their website that if you book a premium class ticket they will use other people's frequent flyer miles to purchase or upgrade to business class seats? Furthermore, if you even request a quote they will continue to bombard you with email and you will have no option to unsubscribe.
 
Apr 14, 2020
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I had never heard of Skylux until this posting. Woah! There's a ton of complaints with the BBB. Do they explain on their website that if you book a premium class ticket they will use other people's frequent flyer miles to purchase or upgrade to business class seats? Furthermore, if you even request a quote they will continue to bombard you with email and you will have no option to unsubscribe.
Skylux "never" explain to me "how" the booking was done. Also, Skylux never explained to me about the cancellation policy and amount charged when I did the booking. IMO, that could be illegal. Maybe some lawyer after reading my post can chime in.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
The BBB can’t really do much for you. They can only pass on your complaint and tell you what the companies response is. They can’t enforce anything.

What did the terms that were in effect at the time you booked say about cancellation fees? Did they indicate they had their own cancellation fees?

What you can do is file a complaint with the Attorney General in Delaware, where the company is located, if they didn’t disclose cancellation fees at the time of booking.
 
Apr 14, 2020
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The BBB can’t really do much for you. They can only pass on your complaint and tell you what the companies response is. They can’t enforce anything.

What did the terms that were in effect at the time you booked say about cancellation fees? Did they indicate they had their own cancellation fees?

What you can do is file a complaint with the Attorney General in Delaware, where the company is located, if they didn’t disclose cancellation fees at the time of booking.
Thanks, I will try.
 

BittyBoo

Jul 30, 2018
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Right: BBB can only pass along your complaint, not adjudicate it. At least by posting on Consumer Advocacy forums about such awful companies you can help others avoid them.
 
Apr 14, 2020
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Skylux conditions on website note a fee of at least $250 per person processing fee. Also they note that they do not give refunds just credits. By using the service you agreed to these terms.
Thanks for the clarification.
However, Skylux"s conditions also noted: "Changes, cancellation and refunds are permitted at least up to 72 hours from before the scheduled time of departure". Is this not a direct contradiction to "they do not give refunds, just credits"? Also, you can state any conditions you want, but is it "legal"?
Skylux "never" advice me to read the rules and conditions "carefully" before purchasing the tickets since they could be "material", like in my case.
Also, Skylux "never" notified me that the tickets are economy class tickets converted to business class using miles, not sure if the miles used are legally obtained or not.
Also, when the tickets were issued the first time, I noticed they were "economy" tickets and I called Skylux why they are economy tickets when I paid for business class. The answer I got was pretty evasive, without telling me why, but they changed it to read business class later. I only found out later when I had to cancel and called Eva Airline and was notified the tickets were economy class tickets and I need to talk to Skylux about it.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
22,899
22,850
113
New York
www.promalvacations.com
Neil I fear Skylux may not want to give refunds as they ahem bought miles for the ticket upgrade.
And there lies the rub. When things go well, everyone is happy with these kind of “deals”. When something like this happens- they find out that these kind of deals aren’t what they seem.

To the OP- you willingly entered into buying with Skylux and the onus is on you to understand what you are buying. Booking on your own- you accept the terms and conditions of the company, even if you don’t read them. This catastrophe has shown that sometimes if it seems too good to be true, it usually is.

Sorry you are in this predicament.
 
Apr 14, 2020
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Refunds can be permitted if you bought a refundable airfare.
True, but when I purchased the tickets, no information was provided to me whether they are refundable or not. And no information was provided that those were economy tickets upgraded (without my consent) obtained by Skylux with miles that I do not know whether it is legally/illegally obtained.
 
Apr 14, 2020
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"What you can do is file a complaint with the Attorney General in Delaware, where the company is located, if they didn’t disclose cancellation fees at the time of booking."
Thanks for the advice.
I filed a complaint with the Consumer Complaint Division of the Delaware DOJ last Thursday and got a response the next day that they already assigned an intake specialist to the case and will respond within 5 (business) days.
I am aware of why so many company incorporate in Delaware, but I still hope Delaware DOJ will investigate thoroughly, fairly and "legally".
 
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Apr 14, 2020
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I just found out that both Citi, which is my credit card company and VISA ruled in my favor and refunded the $900 back to me permanently.
What Skylux did was illegal since they violated DOT's rule for not refunding the cancelled tickets within 7 business day and not informing me at the time of purchase that those tickets were actually economy tickets upgraded to business class plus they failed to inform me of the cancellation penalty.
It took a while but finally I got my money back
I also filed a complaint with BBB.
Yeah!
 

jsn55

Verified Member
Dec 26, 2014
9,691
10,485
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San Francisco
I just found out that both Citi, which is my credit card company and VISA ruled in my favor and refunded the $900 back to me permanently.
What Skylux did was illegal since they violated DOT's rule for not refunding the cancelled tickets within 7 business day and not informing me at the time of purchase that those tickets were actually economy tickets upgraded to business class plus they failed to inform me of the cancellation penalty.
It took a while but finally I got my money back
I also filed a complaint with BBB.
Yeah!
Great news, George, you are very lucky. The internet is not your friend, so I advise purchasing air tix directly from the airline. Anyone with $30 to spare can set up a slick website and take your money for dubiously-valued products. Travel is an easy subject ... everyone believes that there are great bargains out there somewhere... maybe, maybe not.

I signed up for alerts from Dollar Flight Club (I think they're new) and they tell me when flights are the least expensive between two city pairs. They send the alerts, but you book directly with the airline. I think domestic coach alerts are free ... it's about $100 a year for alerts on international business class. So far I've booked two trips at just about half price, so it's money well spent. I'm VERY glad you got your money back!
 
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Feb 11, 2018
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And there lies the rub. When things go well, everyone is happy with these kind of “deals”. When something like this happens- they find out that these kind of deals aren’t what they seem.

To the OP- you willingly entered into buying with Skylux and the onus is on you to understand what you are buying. Booking on your own- you accept the terms and conditions of the company, even if you don’t read them. This catastrophe has shown that sometimes if it seems too good to be true, it usually is.

Sorry you are in this predicament.
Another cautionary tale! Being dazzled by bargain pricing leads to failure to investigate the company and/or the terms and conditions. A little skepticism is not a bad thing.
 
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