Bahamas Paradise Cruise Line Poor Refund Policy During Coronavirus

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Dec 27, 2014
41
67
18
NoVA
Your travel agent definitely seems to have mishandled this transaction multiple times. However, even if they didn't deliver the cancellation policy to you, it's clearly displayed on the BPCL website (https://www.bahamasparadisecruise.com/terms-and-conditions.php). Since you decided to cancel on your own volition, those policies are in effect. Had you waited until the cruise line announced it, I feel like you'd have a greater argument to defend to receive all monies back.

It's unfortunate that you and your Club had this issues. Hopefully everyone is able to try another cruise in the future with better results.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
22,919
22,884
113
New York
www.promalvacations.com
Your travel agent definitely seems to have mishandled this transaction multiple times. However, even if they didn't deliver the cancellation policy to you, it's clearly displayed on the BPCL website (https://www.bahamasparadisecruise.com/terms-and-conditions.php). Since you decided to cancel on your own volition, those policies are in effect. Had you waited until the cruise line announced it, I feel like you'd have a greater argument to defend to receive all monies back.

It's unfortunate that you and your Club had this issues. Hopefully everyone is able to try another cruise in the future with better results.
That’s exactly right- because they cruise Line is
offering full refunds for cruises they canceled:


Two-night cruise and Cruise & Stay guests who are booked on a canceled sailing will receive a 125% Future Cruise Credit to reschedule their cruise to a future date. The credit is valid until December 31, 2021. We understand that this situation is fluid, so we are encouraging guests to take advantage of the FCC and sail with us at a later date. However, if you would like a refund, you are entitled to 100% of the two-night cruise or Cruise & Stay fare paid, plus taxes, fees, and any pre-paid amenity or package. Refunds will be issued within 45 days of your request to cancel.


We have been advising our clients not to cancel and wait. In every case it’s resulted in refunds. Christopher Elliott has written many articles advising people to wait- and that’s the best advice.

We are telling clients with final payments due their options and what cancellation fees would be at the time of canceling and having them sign off that they are aware of what cancellation penalties would be. It protects us and allows the client to make the right choice for them.
 
Apr 12, 2020
11
0
1
61
You should confer with one of the attorneys that you know. We don’t provide legal advice and that seems to be where you need to go at this point.
Thanks to you and all of the others that have provided input. Your thoughts and advice is much appreciated.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
22,919
22,884
113
New York
www.promalvacations.com
Please let us know how you make out with this. This is really a legal issue now because someone signed off on that agreement with the travel agency. It appears the travel agency was the one that erred in not telling you that the deposit was nonrefundable because you canceled before the cruise line canceled the cruise.
 
Jul 13, 2016
480
976
93
57
You've mentioned a couple of times that you feel the cruise line acted in bad faith by changing the perks--but that is standard practice in the cruise industry. As a sail date draws near, in order to fill any remaining cabins, the cruise lines often offers significant perks to new bookings. The fine print almost always says not available to current bookings, or re-bookings. This is to prevent already deposited guests from canceling their current booking and re-booking with the new, attractive perks. The cruise line needs to fill those cabins, not re-negotiate the price of already filled cabins.