Read again what I wrote.@Kahhss -- Comcast gets such more than $22/month from @Jeanne Tassinari. She pays her condo Assoc dues, of which part is her portion of the Comcast contract for service. If she mentioned the cost I don't recall what it was.
I have DirecTV in my Denver building. I pay $37/month in my HOA fees and then an additional $20 directly to DirecTV for HD and DVR service.
Although the contract is with the building, we have a direct contact person with DirecTV to deal with these types of problems.
It's likely that the association gets a fee based off of the number of units. It's called a bulk contract. Whether she's there or not they get that money. Thus they only get $22 additionally from her. When they look at her bill, they see a $22/month customer. Whether you like it or not, that's how they're going to look at her account when choosing whether to install new hardware.
FYI, this caused no end to headaches for condo associations in FL around 2010. The condos were empty or abandoned but the cable companies had bulk contracts that gave them that fee based on the number of units. Since many were unoccupied, some condo associations had to raise their dues of their remaining tenants just to cover the cable bill.
I still think her best option for resolution is via the PUC but she's elected to resolve this by canceling the service.