AMEX Serve Bill Pay

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Jan 20, 2020
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Help! I paid my Xfinity bill using Amex Serve as I have done previous. It never arrived, but Serve shows it received and paid January 3020. Despite the fact that Xfinity confirmed with Serve they sent it, and a dispute was filed, Xfinity is going to cut my services tomorrow! Serve still has no answers and I'm afraid of losing my services and never seeing my money again.

Help.
 
May 30, 2019
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If you are expecting some support on this topic, you'll need to:
  • Post in the forum corresponding to the businesses you mention. This is an airline forum. You are looking for support for AMEX Serve and Xfinity (Comcast?) cable. Neither of these have to do with air travel. (I asked the Moderator if it can be moved.)

  • Share more details, i.e. specific dates when you paid, when did you call Xfinity, when was the dispute filed, if you are being charged late fees, etc.

  • How have you escalated this? Do you have any mail or email correspondence, or only phone calls.
Sorry I don't have answers, but I can help you frame this so people may be able to provide some in the appropriate forum.
 
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jsn55

Verified Member
Dec 26, 2014
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Help! I paid my Xfinity bill using Amex Serve as I have done previous. It never arrived, but Serve shows it received and paid January 3020. Despite the fact that Xfinity confirmed with Serve they sent it, and a dispute was filed, Xfinity is going to cut my services tomorrow! Serve still has no answers and I'm afraid of losing my services and never seeing my money again.

Help.
Mara, is this the first time your Xfinity bill hasn't been paid on time? If it is, you should be able to get Xfinity to hold off on the disconnect with a phone call. What have you done so far to fix this? You state "Serve shows it received, Xfinity confirmed with Serve they sent it, a dispute was filed". I don't understand. If Xfinity confirmed that Serve sent the payment, why would Xfinity disconnect your service? There's something missing here.
 
Nov 4, 2018
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Please provide more information. It sounds like you used amex’s bill pay. Was the payment sent out electronically or as a corporate check?
 
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