I need advice. I understand many in the travel industry are overwhelmed right now, but I think the guidance, I am being given is a bit unreasonable. Here is the situation, my family was scheduled to sail on the Celebrity Apex ,5 April sailing. We booked the cruise with an online travel agency, which specializes in cruising. This was our sixth or seventh time, we have used this agency. The cruise was cancelled on 14 March, when the cruise industry stood down operations. I learned of the cancellation from the Celebrity website. Upon reading the press announcement, I immediately contacted our travel agency to request a refund, rather than a future cruise credit. I was told my request had been received and would take up to 30 days to process. Today, I reached out (day 30) for an update. I was advised, because employees are working from home that I should now expect refunds to take 30-90+ to process. Does this timeline seem reasonable?