My husband and I planned a trip to Asheville from Orlando Sanford airport from 12/5/19 to 12/8/19 on this airlines. My husband became critically ill, went to the doctor on 12/4 and ended up in the hospital from 12/9 to 12/13. On 12/4, I chatted with an airline rep on line - apparently you can't actually TALK to someone! I explained the situation and offered to send them a copy of the doctor's note obtained 12/4. They offered a partial refund which they offer everyone that doesn't fly regardless of reason. This isn't acceptable as we are asking for a full refund. I then sent three emails to Mr Gust at Allegiant (got the info from Mr. Elliott's website) on 12/18/19, 1/25/20 and 3/1/20 with the doctor's note and the hospital discharge papers. No reply. Help!! Thank you!