I made an reservation with AIRBNB for a house to attend a large family wedding. Occupancy was to start on 7/23. The wedding was cancelled due to the pandemic. I had paid 50% plus the service fees up front, all non refundable under the host’s policy and the normal AIRBNB policy. Both have rejected my request for a refund. The reservation now qualifies for a refund under the AIRBNB extenuating circumstances policy. But I had to cancel it before the reservation qualified under that policy because of a deadline to make an additional non refundable payment to the host. Obviously I did not want to pay an additional 50% in the hope I could be get back 25%. Now when I go to the website, I’m told the matter has been closed. I have no way to contact them. Seems very unfair. Is there some way to pursue this claim?