AirBerlin Lost Luggage

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Apr 26, 2017
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On 16 September, 2015, I flew AirBerlin from Berlin to Paris, where I found out my luggage had been lost.

Since then I have repeatedly contacted AirBerlin regarding this issue. I was offered something less than half of my claim of $700, which I refused.

Subsequently I went through the German mediation agency, Schlichtungsstelle für den Öffentlichen Personenverkehr (söp), which resulted in AirBerlin lying to the mediator that AirBerlin had already paid me about half of my stated claim.

I would appreciate any ideas as to how I should proceed.

Thank you kindly.
 
Apr 26, 2017
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Hi George,
Yes, the mediation process was dismissed. I had asked for proof of AirBerlin's compensation, but the mediator said none was provided. AirBerlin was not very forthcoming during the mediation. The mediator had to ask AirBerlin more than once to reply to the issue. And then they lied.
 
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Aug 29, 2015
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North Kingstown, Rhode Island
You might want to send a polite email to the first of the Air Berlin executives listed in our collection of contacts. Click here: http://elliott.org/company-contacts/air-berlin/
but first, check all of your credit card statements to be sure that nothing was credited back to you.

Then, if I were you I would politely and simply describe your claim and indicate that during mediation the Air Berlin representative referred to a payment that you have never received. Ask for the contact's assistance in tracking down this lost payment. Don't accuse anyone of lying, just pretend that a mistake was made somewhere. If you hear nothing from the first contact, or if your concerns are not fully addressed, then wait a week and contact the next higher executive on the list.

While Air Berlin is not known for stellar customer service, maybe you'll get lucky.
 
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Michelle Couch-Friedman

Administrator
Staff Member
Director
Sep 19, 2015
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The LW had reached out to our helpline earlier. I have already contacted Airberlin on his behalf. I sent a copy of the mediator's findings that included a statement from Airberlin that they have paid him €353 in compensation.
 
Jan 10, 2017
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London
On 16 September, 2015, I flew AirBerlin from Berlin to Paris, where I found out my luggage had been lost.

Since then I have repeatedly contacted AirBerlin regarding this issue. I was offered something less than half of my claim of $700, which I refused.

Subsequently I went through the German mediation agency, Schlichtungsstelle für den Öffentlichen Personenverkehr (söp), which resulted in AirBerlin lying to the mediator that AirBerlin had already paid me about half of my stated claim.

I would appreciate any ideas as to how I should proceed.

Thank you kindly.
You need to ask for Transaction Ref. No. to a mediator or AirBerlin executive. If he will give you the number then you should check your statement again.
 
Mar 4, 2015
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I just saw this case featured in a recent Travel Troubleshooter column. If the connection to Riyadh was on the same ticket and if it was the airline which compelled you to delay your trip to file the lost luggage paperwork before you reached your final destination, then you might have a reasonable case to claim EC Regulation 261 delay compensation.

You have 5 years to file an EC 261 claim in France.

If you don't get anywhere with the airline directly or with a complaint to the French National Enforcement Body then you can try one of the for-profit businesses which pursue claims in exchange for a percentage of the compensation, such as:
RefundMe (http://www.refund.me)
AirHelp (http://www.getairhelp.com)
EUclaim (http://www.euclaim.co.uk/)
GreenClaim (http://www.greenclaim.com)
Claimair (http://claimair.com/)
Bott&Co (http://www.bottonline.co.uk/)
 
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jsn55

Verified Member
Dec 26, 2014
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San Francisco
I just saw this case featured in a recent Travel Troubleshooter column. If the connection to Riyadh was on the same ticket and if it was the airline which compelled you to delay your trip to file the lost luggage paperwork before you reached your final destination, then you might have a reasonable case to claim EC Regulation 261 delay compensation.

You have 5 years to file an EC 261 claim in France.

If you don't get anywhere with the airline directly or with a complaint to the French National Enforcement Body then you can try one of the for-profit businesses which pursue claims in exchange for a percentage of the compensation, such as:
RefundMe (http://www.refund.me)
AirHelp (http://www.getairhelp.com)
EUclaim (http://www.euclaim.co.uk/)
GreenClaim (http://www.greenclaim.com)
Claimair (http://claimair.com/)
Bott&Co (http://www.bottonline.co.uk/)
I think he flew from Berlin to Paris.