AIG Travel Insurance

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Jul 7, 2020
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I booked a hotel room on 3/13/20 and paid for the travel insurance. When I contacted AIG for my refund after realizing the seriousness of the pandemic, they told me the pandemic was declared on 3/10/20 and I reserved on 3/13/20 therefore I was not eligible for my refund. They never sent me a denial letter or a way to appeal the decision.
 

justlisa

Feb 12, 2019
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Unless it was a CFAR (cancel for any reason) policy, insurance doesn't cover a known event. Also, even for those that reserved before it became a known event were not covered for canceling because they were afraid of the pandemic.
 
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Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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New York
www.promalvacations.com
They are correct. But you may be eligible for a credit for a future trip. Contact them and ask.



 
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May 30, 2019
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I agree with Posts #2 & #3, but also ... You mentioned that you were told some things and never received a denial letter. To get a denial letter, you need to formally make an insurance claim. If you only talked with an agent on the phone, that's not making a claim.
 
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