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I found my account disabled January 31 for a similar provider, before they disabled the account I found about half the value had been transferred by the individual who had hijacked the account (cash value $500). I was able to get into the account but not value right away, no value recovery was ever possible as too much time had passed and I had culpability in not having monitored my account or rotated the password. Having my account restored so that I could begin earning again took another 2.5 months, restoring April 15.
As for points, I've only made minor purchases - just enough points to redeem a specific reward and at the time of booking. I do not suggest speculative point purchasing, it is a depreciating asset, a fiat currency.
Dolphx hacking was my first thought but they do not give me any info
As for speculative ..... I build up the balance over app 10 years as I was planning a “trip of a lifetime” (well another one) and knew I needed around 1m points in that year alone. Without Covid I had already plans for about 300k in normal travel this year.
yes speculative but for a reason