I agree, Bev, start with the TA. Just to clarify what SAS posted, having a future cruise all picked out that the line can book you on seems to make requests like yours a little more palatable for the cruise line. Don't bring up your brother until you get some kind of commitment from Princess ... they will not want to give him a voucher, you were the injured party. (No reason for that, just the way they are.) Once it looks like you're getting somewhere with Princess, you can discuss transferability. Good luck!I believe what @Neil is referring o is, the travel agent has (apparently) already apologized for mis leading you about travel insurance, correct? Therefore he or she should be your first email stop. Compose a letter acknowledging the unfortunate situation, acknowledging the misguided information regarding travel insurance that was given, and then formally ask the travel agent to 'advocate' on your behalf with the cruise line to get cruise vouchers. It's always better if you had the cruise picked out, including sail date. The cruise line is more likely to just go ahead and rebook you.