• Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
  1. J

    Starwood representives admitted mistake (in writing) and I still lost 60,000 points

    On October 30th, I called Starwood to request that 50,000 points be transferred into my Alaska Airlines account to purchase with points, two tickets form Boston to Portland for December 22. Starwood was offering a promotion that would give me an additional 10,000 miles and that would be the...