refund

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  1. Jess1234

    Philippine Airlines APEC Summit cancelled flight NON REFUND

    PAL cancelled my flight (In am email from the airline ) : Manila-Busuanga flight on November 18, 2015 has been cancelled due to APEC Summit. On the other hand, we were unable to process refund since the flight under the original ticket 0792165359771 is in used status.... I used the return...
  2. M

    Icelandair partial refund

    We have flown with Icelandair for 20 plus years for many reasons: convenient times, short lay-over, small airport in Iceland etc. When purchasing my original ticket in May, I paid an extra fee in order to make changes in case of an emergency. My husband is no longer able to travel and I wanted...
  3. K

    Frontier bumped us but won't refund the ticket

    We (my wife and I) arrived at the Cleveland airport at 5:30AM for a 7:25AM flight to Orlando, Frontier 1161, on November 25, 2015, the day before Thanksgiving. When we checked in at the ticket counter we were informed that the flight would be delayed until 8:30AM. When we arrived at the gate...
  4. Kristen

    How long to wait on a refund from American Airlines?

    On December 27th I was scheduled to fly out of Dallas to Houston. Of course the tornadoes in my area cause a lot of flights to be cancelled. I was told by a ticketing agent at AA that the EARLIEST they could get me on a flight would be the night of December 31 and that would be flying stand by...
  5. AAGK

    Sloppy Bookkeeping

    I have noticed that hotels and airlines are becoming increasingly careless record-keepers. While in my case I assume things will be sorted eventually after hours of annoying calls and disputes, I would prefer my vacation did not include homework. Some current examples include: 1. The hotel that...
  6. AAGK

    Resolving hotel disputes in person

    I thought I would start a new thread with my update bc I would like advice from you all. Feel free to move it back if I'm not supposed to do it but I'm standing here now at the Halekulani. As I expected, they claim I was a no show so they cancelled. The charge officially posted today. I told...
  7. M

    LUFTHANSA "BUSINESS CLASS"?

    On September 3, 2015 I started a Business Class RT flight from Orlando to Cairo with my 16 year old daughter. The first leg to Frankfurt (LH 465) was operated by Lufthansa using Lufthansa equipment. The next leg, from Frankfurt to Cairo was operated by Egyptian Air, using Egyptian Air equipment...
  8. K

    Apple Subscription problem

    Hello, I have been reading this website for years and I have always used the lessons to apply to my life and have usually had favorable results. This time I am at my wits end and i'm not sure what steps to take next. 4 days ago Apple charged my account 5 times for my HBO Now subscription ($16.10...
  9. D

    AA 24-hour refund

    I purchased a ticket from AA and tried to refund almost immediately. However, due to their almost-hidden "hold" policy I could not (after I was on the phone with a truly unhelpful rep, who canceled my flight, told me I'd get a credit--and THEN told me it would cost me $200 to use the credit...
  10. D

    AA misunderstood my refund request

    We have an issue with American Airlines. My father passed away recently and I had to make a last minute trip to make arrangements. I already had tickets to visit him later in the year with American Airlines. I paid a premium price for my last-minute trip, also on American, which I didn’t object...
  11. K

    EXPEDIA - who is responsible to refund canceled flight ? EXPEDIA or Airline

    I cancelled Itinerary No. *** with Expedia on 2nd Sept 2015 and have not yet received the refund. As the bank account associated with my debit card which was used to purchase the ticket was closed as per my bank they had transferred the refund back to where it came from. Requesting Expedia to...
  12. C

    Hotel refuses partial refund so Expedia can not help me

    I booked a one night room in Fernandina Beach, Fla hotel with Expedia. At 5am the in room refrigerator woke me up with loud vibrating. I tried everything, moving it, shutting the door over and over, propping it up. Nothing worked, I could not go back to sleep. I called the front desk and the...
  13. A

    American Airlines Refund Policy

    My husband and I were due to fly from Miami to Medellin Colombia this coming Friday for a weekend wedding. We have triplets and my parents were going to fly from Philadelphia to Miami to watch the kids so we could go on the trip. Two days ago my mother developed shingles in the eye and has been...
  14. M

    Honeymoon nightmare with airlines: lost luggage + reroute + paid first but flew coach

    It seems everyone has a 'horror' story dealing with travel and airlines and we wanted to share ours with you and HOPEFULLY you can help steer us in the right direction to receiving resolution. Sorry, it is a complicated situation. But, I do hope you read. I do hope you respond. And, I very much...
  15. S

    Aeromexico difficult to deal with customer service

    Hello, my name is Sergio Cabrera i made a reservation with aeromexico september 12 2015 and the same day i call and i cancel the reservation, because we change our destination. in the moment i call the girl at phone process me the cancellation and the refund. I has been chatting with the...
  16. R

    Impossible to Refund

    My boss, Brian frequently travels and uses an AAdvantage CITI credit card. He has accumulated a large sum of American Airline miles and likes to give some of these miles away. On May 11st, 2015 , he gave permission to his friend to redeem miles for her daughter to fly from Dallas to Boston (a...
  17. D

    Refund Denied but American refuses to allow me to use my credit. What are my rights?

    On September 21, 2015 I tried booking a trip with a credit I had from an emergency trip I could not take. The credit issued was from a cancelled trip to Venezuela. I originally, applied for a refund due to extenuating circumstances as I could not get an expedited visa from the Venezuelan embassy...
  18. S

    United changed flight time, promised we could re-book, did not notify us of deadline

    Please help me with an United Airlines ticket claim. I booked a flight for my father and myself to take a trip to Kansas City, but a few months before we left United Airlines changed the time of the flights, cutting down the amount of time we would have on our trip. I was surprised and...
  19. R

    2 month old infant with flu - AA doesn't find it exceptional?

    We recently had to cancel a trip to Greece because unfortunately our 2.5 month old daughter got the flu virus 2 days before departure and the doctor advised us to not take the risk of flying. We were really looking forward to this trip and were bummed to have to cancel so close to the date. I...