refund

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  1. L

    United Airline Refund Airline Ticket

    A presenter was invited by LHF, a small non-profit organization, to attend it's annual conference on 3/19/20. The presenter purchased an UA ticket on 2/20/20 to fly from NJ to MN on 3/18/20. However, LHF was forced to cancel the conference and refund all registrations due to the city prohibited...
  2. L

    I'd rather have a refund from Sun Country vs. credit

    I’ve contacted Sun Country four times requesting a refund on a flight I booked in February and canceled in March because of concerns with traveling because of the pandemic. My last request for a refund was Sunday, August 2, when I emailed a letter to their COO, Greg Mays. I got a quick turn down...
  3. M

    United to Italy

    My husband and I were supposed to go to Italy for our honeymoon in May. United canceled our flight because of COVID. They offered me a credit which at first I agreed to because we were hopeful we’d get to reschedule. Now, we don’t know if we will be able to go and if so it may not be in the next...
  4. R

    Turkish Airlines Refund

    Good afternoon, I enjoy reading your column and hope that you can help me resolve an issue I am having with Turkish Airlines. I am an American citizen who was living in Turkey for a fellowship until this past March, and I planned to travel to Scotland and Italy this summer. In all, I purchased...
  5. D

    Hotels.com reservation in Italy

    I have a hotel booked in Italy beginning on June 25. We contacted the hotel first about getting a refund, and their only offer was a 1-year voucher. I also contacted Hotels.com, who we booked through, and they said the same, and when I requested that the voucher be extended to at least 3 years...
  6. M

    Refund or lose?

    I originally had a flight for April and booked through Expedia (mistake number 1 apparently). I had been emailed that it is suggested that I rebook my flight due to COVID. So I did, BUT they wouldn’t let me add insurance to it just in case something happened with COVID for when I rebooked...
  7. L

    Refund needed from Lufthansa via Travel Agent

    Hello! This is my first post here and thank you for taking the time to read. We purchased close to $30K in airline tickets through a travel agent for Lufthansa flights. Due to Covid 19, the flights were cancelled over a month ago. Our travel agent has requested a refund via email from...
  8. A

    Covid-19 Related Cancellation - European hotels and airlines holding funds for 18 months?

    Has anyone had any experience with this? We had several airline and hotel reservations booked for June in Europe. All our flights were cancelled and one of the hotels even shut down for the month of June, however two hotels and one inner European airline will only provide vouchers that in 18...
  9. B

    Covid 19 cancellation Southwest Airline

    My family , all 17 of us were booked on a Disney Cruise scheduled to leave Miami on Mar 23, 2020. I was treating my children , their spouses and my 9 grandchildren to the trip. I booked flights for all 17 of us through Southwest. We were leaving Baltimore Md on Mar 22, and returning Mar 28. I...
  10. Y

    Delta won’t let me cancel/modify flight

    In March, I Booked a round trip flight to Nashville using miles and $11.20. Due to the pandemic, our plans changed and I have been trying to change my flight. Delta won’t let me cancel online and their help center has hung up on me due to call volume. The flight is June 11, I would like to use...
  11. T

    American Cruise Lines issue

    My mother (age 82) booked a Grand New England Cruise with American Cruise Lines last summer, and she had to cancel last minute for medical reasons. She was given a credit of 80% minus an admin fee per their "Cancel for any reason deluxe plan" which could be used within one year. Since then she...
  12. J

    Joy's Adventure Excursion - St. Lucia

    I had an excursion booked with Joy's Adventures on St. Lucia on June 12, 2020. This excursion is not affiliated with the cruise company and was a 3rd party private booking. I paid via PayPal. Of course, the cruise was canceled so I canceled my excursion via email. My first email went unanswered...
  13. J

    Help with United Airlines refund

    I am a graduate student who was scheduled to attend a conference in Hawaii from May 8-May 12 that was cancelled due to corona virus. I booked my flights to and from Hawaii on United (May 7 - May 14) back in February and have not cancelled them. When I went to check the status of my flights today...
  14. K

    Ryanair Airlines- Refund questions

    Ryanair airlines is stating that if you do not want a voucher, they will not process your refund until the "COVID-19 emergency is over". Is this legal to not give a date for a refund? What if I forgo the voucher which is valid for a year, and the "emergency" lasts longer than that. Has anyone...
  15. M

    Travelocity - receiving travel credit, prefer refund

    Late last year I bought tickets on Travelocity since they itinerary involved routes where I needed to use different airlines - it was just easier to have everything on one itinerary. The itinerary is for myself and my wife, ORD-LHR-AGP-MAD-ORD, in Business Class, costing $7,435.10 for both...
  16. Msdodd

    Travel refund

    My seventeen-year-old daughter has extreme depression and anxiety. Her condition became so severe that she was actually committed for about a week. We had hoped that a trip to a very elite college program would be good for her. However her psychiatrist and Doctor have concluded it would actually...
  17. S

    Chase Ultimate Rewards won't give me back my money even after confirming their mistake

    I found out about this website from reddit and I wanted to try my luck by posting over here as well. Apologies in advance for wall of text. I purchased a flight from NY to Toronto back in April for a wedding, realizing I have enough points, I purchased it through Ultimate Rewards. A few days...
  18. T

    Spirit refuses ticket refund for legal issue

    I am disabled and an adult survivor of both childhood sexual abuse, and now, dating violence. The airline is being uncooperative despite: 1) contact initiated with them regarding the issue at least 10 days prior to the departure; and 2) continual submission of official documentation and...
  19. A

    Refund or flight credit for nonrefundable British Airways Ticket

    I'm 17 and my mom bought me a plane ticket to see my aging parents who have health complications in the Netherlands. However, there is currently a level 2 travel advisory by the U.S. Department of State that says to use caution in the Netherlands due to terrorist activity. I'm a kid and I'm not...
  20. S

    How to get American Airlines to forfeit cancellation charges on flights?

    My husband and I booked 2 one way tickets to LA and 2 return one way tickets from San Francisco. The dates are September 5-12. Our plan was to fly to LA, rent a car, drive up the coast to wine country, and then fly back from SF. Now that there are wildfires all over the state, including one...