marriott

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  1. D

    COVID-19 Cancellation Policy

    We had to cancel a week reservation at the Marriott Maui Ocean Club starting 29 March due to COVID-19 concerns. Instead of refunding our owned week for future use, Marriott Vacation Club (MVC) instead has provided an exchange week through Interval International (II) for use through Dec 2021...
  2. X

    Marriott's refusal to honor their Ultimate Reservation and Titanium Elite Guarantees and refusal to reply to support requests

    In February I had a 6-night reservation at the Westin Dallas Galleria confirmed in writing and on a recorded phone reserved into the Presidential Sky Suite for the entirety of my stay. Upon arrival, I was told my presidential suite was sold to someone else and I was placed in a double queen. I...
  3. J

    Marriott Rewards expiration of points

    I had accumulated more then 300,000 Marriott points over the course of more then 20 years, before Marriott and Starwood merged. At one point I also had more then 300,000 Starwood points. I used most of my Starwood points, choosing to use them rather then Marriott points due to the required...
  4. L

    Car Damage at Valet at The Laylow Waikiki, Autograph (Marriott) Collection

    The leather on my steering wheel was damaged while valet parked at the Laylow Hotel (which is part of Marriott's Autograph Collection) where I was a guest. I discovered the damage after I checked out on 7/23/17. I thought my steering wheel had sand on it. But when I finally had a chance to park...
  5. M

    Mall of America JW Marriott - Escalator Mishap

    Hello, My wife and I stayed at the Marriott Hotel inside the Mall of America during my cousin's Wedding proceedings. My wife ripped her toe on the Marriott Escalator and had to be treated at a local Medical Clinic, where she received several stitches, and a reaction to the pain medication they...
  6. L

    Mold in my room

    I stayed at the Paris Marriott Charles de Gaulle the night before flying back to the US last week. Prior to that I stayed at another Paris Marriott with little issue. I checked into the hotel in the early evening with my mom. Within minutes of entering the room I felt something choking...
  7. M

    Lost all phone data by robber employee in Marriott

    I had a terrible incident related crime/misdemeanor in Bangkok Marriott last June. On 14-June, 2017, visited Bangkok Marriott to go to rooftop bar, Octave and left my phone when I had stopped off at restroom on the first floor Lobby. Couldn't find mine on the day and next day, accompanied...
  8. Jen K

    Marriott Rate Guarantee

    I am so pleased with Marriott's direct booking rate guarantee. I always prefer to book directly with the hotel or airline - just one less layer of bureaucracy to deal with when something goes wrong. Marriott's website has a guarantee of lowest rates, but if you can find a cheaper one within 24...
  9. K

    Claim for stolen phone

    On 11/27/16 We returned to our hotel room from breakfast and found housekeeping had left our door wide open with a cart in front of it, but no one was in the room. This is a problem for three reasons: 1) we requested late checkout; housekeeping should not have been in our room. Front desk and...
  10. AAGK

    Stranded in Lake Tahoe Blizzard

    I am not sure how I feel about this yet so I wanted to feel out the Brain Trust. I've been stranded since Monday in the Ritz Carlton Lake Tahoe due to a major blizzard. We just got power back on after 24 hrs. The staff has been amazing. I have absolutely no complaints and everyone has done the...
  11. D

    AMEX SPG AND MARRIOTT MERGER

    Today I received an email inviting me to merge my SPG points with Marriott. I, like many, have been using my AMEX-SPG credit card to accumulate miles because I considered SPG one of the best programs. I checked the Marriott rewards site and it looks like the Marriott program is inferior by far...
  12. AAGK

    Talk about bad customer service-- Marriott

    Apparently a Marriott clerk caused an innocent traveler a lot of grief. I can only imagine the tripadvisor review of this check-in experience..... http://www.cnn.com/2016/07/03/us/ohio-false-isis-report/
  13. B

    Marriott/Chase credit card bonus not honored.

    I entered my application on a Chase/Marriott portal page on the web offering 50,000 Marriott points requiring a spend of $2,000 in the first 90 days plus 5,000 Marriott points for additional authorized user. My account received 10,000 points for a reason unknown to me. I have been dealing with...
  14. J

    Marriot Room Accessed-Robbed

    I am a private pilot and own my own flight school, jet management and private charter company. I have been traveling for over 18 years and log over 100 nights in hotels each year. Last month I was staying at a Marriott property in San Antonio and 5 minutes after I left to grab dinner someone...
  15. K

    Bedbugs confirmed in my room but Marriott only said "sorry"

    I stayed for four nights in the Marriott Wardman Park. The itching started after night one, when two quarter-sized welts appeared on my left shoulder blade. I thought, Hm, weird, but tried to ignore them. Two nights later, an identical welt on my left hip. Again, hm, but my mind didn't go to...
  16. A

    Food Poisoning at Marriott Aruba

    My wife and I recently spent our honeymoon (Oct 30, 2015 - Nov 6, 2015) at the Marriott Stellaris Resort and Casino in Aruba. We arrived at the resort, and absolutely loved it in the beginning. It was right on the beach, and even though something went wrong with the booking and we had two full...