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  1. L

    Refund needed from Lufthansa via Travel Agent

    Hello! This is my first post here and thank you for taking the time to read. We purchased close to $30K in airline tickets through a travel agent for Lufthansa flights. Due to Covid 19, the flights were cancelled over a month ago. Our travel agent has requested a refund via email from...
  2. A

    Lufthansa Misrepresented Change Fee

    I was travelling on Lufthansa from DEN to LHR on Oct 27 and BOM to DEN on Nov 2 on a ticket of approximately $3500 USD (Premium Economy). My wife fell ill while I was travelling. She was not so ill that it required my immediate return home, however it was to a level where it would be a...
  3. N

    Lufthansa Customer Relations

    Hi, Flew Lufthansa and 2 of my suitcases were damaged and an item was missing in a opened bag. Filed a report at the airport and wrote to Lufthansa regarding the missing jacket. Lufthansa reimbursed for the missing jacket. Lufthansa has a special agreement with a luggage shop and I contacted...
  4. A


    On August 7, 2018, I traveled on Flight LH432 from Frankfurt, Germany to Chicago (ORD). When I reached the baggage claim area, I discovered, (after an hour wait), that all of my baggages were lost. I immediately contacted the baggage claim representative, who assured me that it would be on the...
  5. A

    Harassed and threatened by Lufthansa ground staff

    I was verbally threatened and harassed by Lufthansa ground staff in India (Chennai Airport) while leaving on a different career for their staff missing to collect payment for my upgrade on a flight that I took a few days before the incident. I sent a detailed email to Lufthansa customer...
  6. D

    Denied boarding by Lufthansa

    Hello, I'm an Indian living and working in the US. I had a round trip ticket from US to India for me and my wife (who is a US citizen). This trip had a short layover in Frankfurt airport (~2hrs). When I was leaving the US, my work visa stamped on my passport was expired. But my visa was...
  7. E

    Lufthansa changes policy without notice

    In August of last year, I booked a trip on Lufthansa from San Francisco-Frankfurt for May of 2017. I am a senior citizen on a fixed income, and I had been saving for a long time to make a trip to Germany in which I would visit the villages of my ancestors and attend a reunion for my mother's...
  8. L

    Lufthansa website glitch cost me $800

    On February 19, 2017, I tried to book three round-trip flights for the route Santiago de Compostela-Frankfurt-Helsinki at for myself and my two children. After choosing the dates (August 3, 2017 with return on August 24, 2017) and filling out all the necessary information, I...
  9. M

    Lufthansa Lost MY Luggage - NO HELP BY AIRLINE

    Dear Forum, I have emailed and called Lufthansa so many dozens of times I cannot even recall the number. My bags have been missing for 12 days now since January 3rd and I don't know what to do. I've also used your contacts above and emailed Henry Bickel and Sharon Murphy but received no...
  10. S

    Lufthansa Refund

    Please help! I cancelled my Lufthansa flight several months ago (IAD-HAM Aug. 4th-14th), but the airline refuses to provide a full refund or credit. I've received a partial refund ($137 in taxes) but the airline refuses to refund or credit the entire ticket ($1,269). After disputing the...
  11. A

    Lufthansa Trouble

    I need your advice on the best course of action regarding this incident that happened to me with Lufthansa Airlines. On Tuesday, May 31 2016 at 1:00 am, I went to Queen Alia International Airport in Amman Jordan to fly Lufthansa back to the United States of America (U.S.) after finishing my...
  12. J

    Adoption Travel Issues

    I would like to determine the appropriate path to take concerning a flight situation (and significant expense incurred) that my family encountered in December. My wife and I recently adopted five (5) children from Latvia and this process required three (3) trips to Latvia. We ran into a...
  13. M


    On September 3, 2015 I started a Business Class RT flight from Orlando to Cairo with my 16 year old daughter. The first leg to Frankfurt (LH 465) was operated by Lufthansa using Lufthansa equipment. The next leg, from Frankfurt to Cairo was operated by Egyptian Air, using Egyptian Air equipment...
  14. K

    United/Lufthansa won't give seat assignments

    My husband, a friend, and I all booked flights to Europe from San Francisco through United. Although our return flights were booked through United they are operatd by Lufthansa, United's partner (the flights even had United numbers). I waited for my ifthansa booking number as I have done in the...
  15. C

    How to prevent JustFly from canceling my Lufthansa flight?

    My husband was using Kayak to find a one-way transatlantic flight. He did not realize that Kayak had redirected him to an online travel agency called JUSTFLY, until he received the purchase confirmation. He thought he had been directed to the Lufthansa booking site. I became nervous about using...