• Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
  1. M

    Charged for a free night and still awaiting money back and compensation

    My problem starts over a month ago, I stayed at one of their properties and I am a platinum reward memeber and have their credit card which entitles you to one free night a year. Well when I checked in I was asked how the last night was paid and I explained that it was my credit card free night...
  2. H

    Early Departure Fee

    I recently made multi-night reservations with Holiday inn expresses in Portsmouth and London England for end of May . Both reservations included an "early departure charge of 50 pounds This type of fee is new to me . Do you know what is going on? Is this becoming standard practice in hotel...