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My problem starts over a month ago, I stayed at one of their properties and I am a platinum reward memeber and have their credit card which entitles you to one free night a year. Well when I checked in I was asked how the last night was paid and I explained that it was my credit card free night...
I recently made multi-night reservations with Holiday inn expresses in Portsmouth and London England for end of May . Both reservations included an "early departure charge of 50 pounds This type of fee is new to me . Do you know what is going on?
Is this becoming standard practice in hotel...