hotels.com

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  1. W

    hotels.com

    I travel a lot and when it comes to online hotel booking websites, hotels.com is (was?) my first choice. I've even made it to their Gold status. Last month I made a reservation for 14 nights at a hotel. I had the option to prepay or pay on site for the same price. So I paid at the hotel. I...
  2. S

    Barsala Apartment booked on Hotels.com

    On Wednesday, January 17, 2018 I booked a room for three nights through Hotels.com at the Convention Center Apartments by Barsala on Pacific Highway and West E Street in San Diego, California. Check-in date Feb 22, 2018 to Feb 25, 2018. I was charged $1,033.39 for the reservation, which was...
  3. S

    Hotel.com Misrepresentation of Price

    Hotels.com, which is owned by Expedia, advertises that you can search from the lowest price to the highest price. They then offered a special "low" price of $59 for a night at the Grand NYC which would be nonrefundable. I made the reservation but the charge came back for $160.62. When I called...
  4. L

    Dispute w/Chase Resolved in Favor of Hotels.com - - Fair?

    On 9/8/17 I was helping my adult daughter comply with a mandatory evacuation order as she lives in southeast Georgia, directly in the path of what was then Hurricane Irma. As we drove north, we used the hotels.com app on my phone to book a hotel reservation, which were difficult to secure due to...
  5. D

    Hotels.com Refund Request

    I made a reservation for one room at the Watson Hotel in New York, NY. I made the booking through Hotels.com. I failed to notice the reservation I made was for April rather than October, the month for which I intended to book the hotel. The next day, I received an email about my upcoming stay...
  6. J

    Date correction on Hotels.com

    On 5/28 I booked non refundable room at Hotel Astoria Budapest on the wrong date. I called Hotels.com within an hour and requested a change of date only, to 9/23-26. Hotels.com said they would contact the hotel and request the date switch. However, I never heard back from them. I contacted the...
  7. M

    Missing credit from Hotels.com

    Last June I booked and stayed at Holiday Inn Express San Diego Airport - Old Town using Hotels.com, but have not received credit for the stay. I have twice written using the Hotels.com website, but those inquiries have not been answered or even acknowledged, so I am writing again directly. The...