damage claim

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
  1. K

    Avis Charge for Deployed Air Bag

    Hi, I rented a car about a month ago from Avis, and I few days into the rental I drove over a deep pothole I didn’t see, and the airbag deployed. Besides the deployed air bag there was nothing wrong with the car and still driveable. I called Avis and they advised me to return the car and have...
  2. thisisbw

    Enterprise - DRU Claim Weeks Later

    In December 2018, I was in a collision in my own car. My insurance company uses Enterprise and sent me there for a rental. When picking up the car, they put my insurance on the information. My wife was driving the car and the car ball joint literally broke apart when turning a corner. We called...
  3. Elegiul1983

    ALAMO/ENTERPRISE CHARGING ME FOR DAMAGE I DID NOT DO

    Approximately two months ago, I rented a car in Nuremberg, Germany. As always, I thoroughly checked the status of the car (scratches, dents, etc.) before driving away and there were indeed a few scratches that Alamo/Enterprise pointed out to me. All good. As the rental car office at the airport...
  4. gdconde

    Alamo damage claim

    Hello everyone. My name is Gustavo and I am from Argentina. On December 2017 I rented a car with Alamo for 2 days. I rented de car in Orlando International Airport, travel to Miami and returned in Miami International Airport with NO accidents at all. Now I received and email from Alamo...
  5. N

    SIXT GERMANY DAMAGE CLAIM

    I'm having issues with SIXT in Germany. I rented a truck on 07.31 at 4:51 PM and returned it on 07.31 at 10:33 pm. Before I took the car, a company representative walked me over the car, took pictures of any damages and I signed the electronic take over protocol. When I returned the car...
  6. A

    Sixt Clutch Damage Claim

    Sixt claimed €1629 clutch damage to a vehicle when I undoubtedly know how to drive stick shift. Followed the steps on this forum about how to dispute a claim but Sixt still insists that clutch damage is not cumulative and I caused all the damage to the clutch. Here's the email I sent them...
  7. I

    Alamo false damage claim

    This week, I received a notification that Alamo was going to charge me for damage to the car I rented (there was none). The notification came from the “Damage Recovery Unit,” with contacts as follows: phone: 886 300 3239 Email: [email protected] (ehi.com is Enterprise Holdings, Alamo’s parent...
  8. C

    Claim of new damage to rental car - 5 weeks after rental

    I returned a car to SIXT. There was no damage or incident associated with the car while in my possession. Two attendants were there to receive the car. We waited patiently for the manager to sign us out. She did and said we were good to go. Seemingly an uneventful and typical rental. Five...
  9. J

    How to deal with car rental odor claim?

    Hi, I've read the post on rental damage, but it seems more relevant to claims on physical damage. What do I do for an odor fee? Past actions: - Rented a vehicle on a Friday from Skurt, an LA-based car rental company. - Returned vehicle on-time 24 hours later. - One day later (Sunday), Skurt...
  10. M

    Bogus (Fraudulent?) Alamo damage claim

    I received a phone call from Alamo Green Bay Aiport's agent , Purco, claiming that I damaged their car. I refused to talk with the Purco representative as I had no idea who he was. Several days later I received two letters, one from Purco and one from Alamo, both noting unspecified damage to...
  11. U

    Enterprise damage claim after a day of return and unauthorized CC charge.

    Hi, I got into a minor accident and was directed to a body shop by my insurance carrier, Geico. The premises had an Enterprise rental facility. Geico covered the rental while my car was in the body shop. I rented a car from Enterprise on 17th March 2017 after dropping my own car off at the body...
  12. S

    Enterprise Claiming I Scratched Bumper on Vehicle

    I am currently in the midst of what I believe is a scam being pulled by Enterprise on me. I'm not sure if anyone can do anything to help but I'm really just looking for any help I can get. Here's my story: I had to take my wife's 2014 Dodge Dart into the dealer because it was shutting off...
  13. J

    Lost control of an Enterprise car and crashed into the railings

    I booked an enterprise car in Albany,New York yesterday and met with an accident. I lost control of the car and crashed in to the railings. The damage was pretty nasty, as the right front Tyre and the two doors were almost bust and so was the front bumper and the front axle. One of the airbags...
  14. V

    Enterprise Car Rental Damage Claim

    We rented a car and upon returning it, Enterprise claimed damage occurred to the car while we had it. When we rented the car at Enterprise #1812 in Westminster, MD, we did a walkaround with the representative. There were numerous dings and marks, stickers that had not been pulled all the way...
  15. H

    Help with Dollar Damage Claim

    I have rented numerous of cars from Dollar-Rent-A-Car. In June, I rented a vehicle from Oakland, CA and drove it for a handful of days. The oil change sign popped up, so I called in and they said to change out my vehicle at the nearest location, which turned out to San Jose, CA. Upon arrival...
  16. B

    Damage Claim Dismissed - Thank you for this Forum!

    I am a new member but have been reading this forum for quite a while. I received last week a bill from Viking Billing Services for an Avis rental I had way back in May! It was the generic letter everyone else received with just the rental agreement number and the amount of $516.86 for damage...
  17. M

    Sixt car rental Scam

    I believe I was victim to a scam by Sixt rental car office in Reykjavik. I rented a car for two weeks on a road trip and upon return they claimed that this loose piece of plastic that was sort of underneath and behind the bumper was loose and therefore cost 570 dollars to fix. It was a part of...
  18. M

    False damage claim by Enterprise

    HI all. Note that this case began just yesterday with a phonecall, so I don't know the amount they plan to demand or certain other details. But I do have a question not answered in the FAQ: Briefly, Enterprise is claiming damage to a car I rented, and I'm certain that no damage occurred on my...
  19. M

    Enterprise rent a car wrongful damage claim

    Hi, on July 29th 2016 I returned an Enterprise rental car back to caliber collision center in Anaheim, CA where I have initially rented the car from due to a car accident I was involved in. My insurance provided car rental and it was arranged for me to rent it at the spot where I drop of my own...
  20. H

    EZ Car Rental Harassing Senior Citizens with Fraudulent Claim for Pre-Existing Damages

    July 23, 2016 On March 22, 2016, my 86 year old husband and I landed in Denver due to family emergency. We are on a fixed income - like most senior citizens. We selected EZ Car Rental due to price. We arrived the EZ Car Rental facility and was assigned a car. It had quite a few scratches and a...