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  1. M

    No live Comcast agents - no one answers the phone

    Comcast has apparently done away with their agents for now. For about a week, no matter what prompts I have chosen, you do not get to an agent. It loops you back to the main menu or off to the BOT SMS. The BOT does the same thing. Choose something like "no connection" which normally gets you...
  2. T

    Can someone please help me understand Comcast's logic about this billing issue?

    My friend and I were graduate students in the US until last year. We both used Comcast service (at different address). When my friend opened an account with Comcast back in 2014, for some unknown reasons, the account was opened under my name instead of his (I did not know this until recently...
  3. K

    Comcast - Not honoring its price promise

    On 3/1, I called up comcast to disconnect my xfinity internet services. The customer service representative offered me a better deal by lowering price & threw in blast speed (without any cost) as well for 12 months. I agreed & decided to continue. I had recorded entire conversation where the...
  4. A

    Customer Rep says one thing, Technician says another

    I already had Comcast for internet and was locked in for two years, first year had a decent price. A representative through a third party representative called me about switching to Xfinity at a much better price for higher speed internet with cable. I agreed. There was only a few channels I was...