car rental

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  1. J

    Is it time to ditch Thrifty Blue Chip?

    I have accumulated a good amount of points with Thrifty Blue chip. Had a free week rental in Maui back in February which saved me $500 or so. Not sure my balance right now as their website has said the points are down temporarily. But with Thrifty being part of the Hertz umbrella, and Hertz...
  2. M

    My Car Rental Horror Story Overseas

    I am writing to share my experience with a car rental scam in Australia while I was studying there. I have been advised by the Help Desk to post this to the forum. I rented a car from an Australian company called East Coast Car Rentals. My rental vehicle was in poor condition and suffered a...
  3. J

    AVIS Says I caused damage

    Hello, I am looking for some help. I just received a letter stating that I owe $486.28 for windshield damages, it also states that I am only responsible for returning the vehicle to working condition.However, there was no damage that I was aware of, nor was there any mention of damages when I...
  4. joaobrondi

    Damage scam - JoyRent Bergamo Airport

    I rented a car in Italy for two days with JoyRent, a simple car (Citroen C1). When I got at the airport they said that they did not have the car I rented and that I've got a free update. No offer of insurance or anything. I went to the pickup place, the lady took me to the car, made some notes...
  5. B

    Alamo ruined my Labor Day weekend '18, and has yet to reply to my inquiries or offer any compensation

    I had to abandon my entire holiday weekend travel plans after arriving at MEM airport to pick up my Alamo rental; being informed they had run out of cars; and that they had no available inventory for replacements at any other nearby location, even for the following day. I reserved a three-day...
  6. I

    Help! Estimate of Letter received after thinking all was good :(

    Hi. I’ve read up on a lot of threads re: disputing charges to rental car damages when not at fault. In my case, I’m slightly at fault and not sure how to proceed. Any advice would be greatly appreciated! TIA! Sorry in advance for the long post ;) We were in French Polynesia and our rental car...
  7. C

    Enterprise damage recovery unit

    Just got a letter stated there was damage or loss on a car i rented for a day. Wrote them a email asking for pics, receipt, all the paper work, proof and what not. Still waiting on a reply from them but I KNOW there is no damage that needs my attention. Can I please have the contact info to the...
  8. crobgordon

    Hotwire Not Honoring Rental Agency Guarantee

    On December 20, 2017, I booked a rental car through Hotwire's Hot Rate program. I was aware I wouldn't know the name of the agency until the booking was final. However, prior to booking, I poked around on Hotwire.com and saw the following guarantee: "If you book a Hotwire Hot Rate, you are...
  9. L

    Contact information for EBookers

    Hello - I made a booking through ebookers.com for a car rental in Seattle for September. I have never had a problem using this website, but this time around, Hertz said they could not honor my reservation because the rate I was quoted was for non-Americans. I have since discovered that others...
  10. S

    AMEX authorizing $9000 charge over credit limit

    I am new here and hope that I can find answers or help finding answers to my cc dilemma. I will make this very brief as possible and answer any questions thereafter. Irresponsible adult son needed a credit card in order to rent a car. I happened to have an AMEX Optima which has a credit limit...
  11. A

    Sixt Clutch Damage Claim

    Sixt claimed €1629 clutch damage to a vehicle when I undoubtedly know how to drive stick shift. Followed the steps on this forum about how to dispute a claim but Sixt still insists that clutch damage is not cumulative and I caused all the damage to the clutch. Here's the email I sent them...
  12. G

    Uncle Hit Rental Car in Driveway

    Hello, I rented a Kia Soul in Florida from Avis. The vehicle was parked in my (wife's) uncle's driveway when her uncle had backed up into the bumper. The bumper crumpled and his insurance company had covered the cost of repairs ($682.44). However, they did not cover the fees from Avis... Now...
  13. K

    SiXT car damage claim

    Hi, I have recently received correspondence from SiXT Munich (airport) in relation to a car rental from February 17. I upgraded car (concious of icy roads) and then also took full insurance with 0 excess options for fear of an accident. The driving conditions were terrible from Munich to our...
  14. C

    National charging my family and I more than $3k in damages we did not do.

    My family and I are from California and made a trip to the east coast from May 25th-May31st for my brother's graduation. We flew in to and out of Newark Liberty International Airport and rented an SUV from National at the airport. When asked if we wanted insurance for the SUV, my father said...
  15. M

    Enterprise Car Rental

    Does it not seem hypocritical to list Enterprise as one of the sponsors of this site while still getting the most car rental complaints?
  16. C

    Budget/Viking Damage Claim - resolved on first call

    Like many others in this thread, to my surprise I received a letter from Viking Billing Services, Inc. in Eden Prairie, MN with a Budget logo at the bottom and asserting that I owed over $1000 for a damage claim. The letter looked like something somebody could have printed at home using an...
  17. T

    Sixt Car Rental in Iceland--help please!

    I rented a car with Sixt for 5 days in March of 2017. Red Chevy Cruise with winter tires, got gravel insurance at a great rate. I chose to pick up the car from Reykjavik instead of the airport and save myself a few days of rental fare--we planned on staying in the city and would not have a need...
  18. Caryn R

    Hertz St Louis Bogus Smoke Damage

    I rented a car from Hertz while in St. Louis last week for a conference. Neither my passenger nor I noticed anything wrong with the car when we picked it up, nor did any of the multiple passengers I had over the 3 days of the rental complain. I returned the car with a full tank of gas and...
  19. L

    Budget... its been over a year and no refund...

    Budget Case: 16012098 Reservation: 19768196US0 Rental Agreement: 656942565 October of 2015 I prepaid for a Budget Rental car in Fort Lauderdale, FL, using my checking account for $237. On December 11, 2015, I picked up the car in Ft Lauderdale, FL (airport), was offered and declined...
  20. J

    Enterprise Unfair Collision Damage Claim

    Hello, I had rented Enterprise hourly rental car (from their CarShare program) from Arizona State University Campus in August 2016. I rented the car in the morning. I got into an accident with another car. This is what happened: There were 3 lanes and I was driving in the middle lane at 25 - 35...