airbnb

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  1. JV_in_Tucson

    Airbnb Won't Refund Money as Promised Due to COVID-19 Travel Ban

    I booked a rental in the Los Angeles area around Jan. 6, 2020 for travel in the middle of May. In March, Airbnb sent out emails indicating that because of the pandemic, we (people who booked travel) would get a full refund for any reservations for stays "made on or before March 14, 2020...with a...
  2. T

    Banned by Airbnb for alleged fraud - no clear explanation given

    After years of being a loyal customer and receiving positive reviews across the US and Europe, Airbnb suddenly decided to terminate my account as I was trying to book a honeymoon stay for my fiancé and I. When I pressed for an explanation, they stated: "You were removed because we determined...
  3. Atreyes5

    Is Airbnb responsible for anything, ever?

    Hi to all! I am new to this forum and happy I found it as I am dumbstruck by a recent experience with Airbnb. Recently, after I read about Airbnb’s supposed COVID protocols (there is no enforcement of this whatsoever), I rented a beach property for the 4th of July weekend. I am a journalist, a...
  4. G

    Permanent ban from Airbnb

    I am trying to get my account with Airbnb reinstated to no avail. I visited the Philippines in December 2019 for what was to be a two month stay. Due to circumstances beyond my control (I had a health emergency) I had to leave earlier than I anticipated. My trip insurance paid my hospital...
  5. J

    AirBnB Cancellation for travel that extends beyond 6/30/20

    Due to Covid19, we are cancelling our family travel to Japan from US. We had 2 airbnb's reserved, and flights. Our flights are being refunded, and the first airbnb was refunded (checkin date of 6/30/20) very easily once I submitted the travel advisory that was suggested. However, the 2nd...
  6. M

    Permanently banned from Airbnb???

    I saw an article published last year in the Chicago Tribune, related to Airbnb banning someone. I am currently going through the same thing. I signed up and made a reservation, everything went through and I'm currently staying at the place. They accepted my ID, my payment method and confirmed my...
  7. A

    Booking.com weekly rental says “they just don’t want you here”

    At the start of the safer-at-home policy in Los Angeles my roommates and I decided we would stay elsewhere until the policy was lifted. At the time no one knew when this was going to be....so I decided to rent weekly to save money and not paying for days I may not need. I have a service dog...
  8. O

    Can AirBnB Evict You For Saving Their Building?

    I stayed at an AirBnB in London Feb for 5 nights. I had seen previous reviews complaining of the plumbing but the host assured me it was all fixed. The toilet was already broken when I arrived and was repaired incorrectly by an unlicensed handyman at my request. Near midnight the toilet flooded...
  9. fcarey

    Airbnb Refund and Dodgy Hosts

    Hello, I have some concerns that I would like help with regarding Air BnB. I rented an Airbnb which has turned out to be a complete sham. I was under the impression that I was renting from a woman named Veronica and that I would be staying in her place with her and possibly her partner or...
  10. F

    NYPD Helps after Airbnb host scams me

    NYPD Helps after Airbnb host scams me I booked a two-night stay through Airbnb website at a property listed on their official site. The money for the accommodations was paid to Airbnb. In fact, I communicated with the host at my arrival time and who would let me into the property through...
  11. D

    AirBnb Long term rental

    Synopsis: 1-7: Checked into airbnb 1-10: Started breaking out in hives 1-14: Found bedbugs; left property after being unable to reach host or landlord 1-15: Contacted AirBnb and sent pics of bugs and my bites...they said they would refund me and cover the cost of laundering all of my clothes...
  12. bayareakyle

    Airbnb won't allow cancellation of long-term rental in dirty unit with blood and urine on mattress

    My 70yo parents are two weeks in to a two-month Airbnb booking so they can spend the summer near their only grandchild in California's Bay Area. On moving in, there were several things broken in a very sparse unit, plus it was extremely dirty in general. For example, there was caked-on gunk on...
  13. J

    Airbnb/services not rendered will not refund giftcard

    purchased 3 gift cards for Airbnb totaling $1025 and they were added to the account as credit to be used. The gift card balance has not been used and the account was deactivated June 5,2018 nor can the credit be transferred. I have contacted airbnb, blackhawk their gift card distributor, and...
  14. A

    A Messy, Dangerous Experience with Airbnb

    I recently had a lousy experience with Airbnb and one of their hosts for a vacation rental. For several months afterwards we tried to get a partial refund back for the cottage we rented ($300 of $600), but were unsupported in our case. After many phone calls, we were informed that we had to...
  15. H

    Airbnb refused to refund my elderly mother who had to cancel due to safety issue with unit

    We rented a local Airbnb unit for my mother, who was visiting for Christmas. We rented it the day before check-in for a two week period. On the first night there, my mother discovered that their was no cell phone signal. As she is an 80 year old cancer survivor, she felt unsafe without a...
  16. J

    Airbnb demands a note from a doctor for a refund

    Long story short: we rented a house in Santa Monica for a week. After a first night we found that we got bitten by bugs quite severe. We contacted the host and told this. She said that we have to show the bugs to her which had bitten us, otherwise it's not her problem. Then we filled a claim to...
  17. Ricardo Perez

    Airbnb urine stained bed their suggested refund $100

    Last weekend stayed at an Airbnb in East Boston. First night could not sleep was not able to breath from the smell. After a few hours i discovered the apartment had more than 5 super concentrated air freshners. I found them hidden all over and took them out to the balcony, at 3 am problem was...
  18. MsBordonaro

    AirBnB Booking Error

    This morning I tried to book a place on AirBnB, and received an error message after entering my credit card and pressing Confirm. Error msg said "something went wrong with your booking." After entering info again, I still received no response so I booked another place on AirB nB. I now have...
  19. AAGK

    Go New York!

    https://www.google.com/amp/nypost.com/2016/11/27/airbnb-horror-story-should-scare-you-out-of-renting-in-nyc/amp/?client=safari Are these people crazy? If this happened in my building, the homeowner would be in serious trouble. People in NY don't want their buildings turned into hourly motels...
  20. B

    Dirty Airbnb rental in Chicago

    In September, I was working in Chicago and there was a large convention in town and all of the hotels were charging 2-3 times their normal rates. I couldn’t afford these rates, so I thought I would try Airbnb for the first time. I wasn’t familiar with Airbnb’s procedures or processes and when...