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  1. K

    Overcharged with no resolution

    thanks.
  2. K

    Overcharged with no resolution

    What I did: Filed a complaint with the BBB. ATT (Latrice Keith) contacted me but no resolution. Filed with the FCC a couple days later. Another rep contacted me to inform me they received my complaint but Latrice is still my contact = no resolution. Sent an email with my findings to the ATT...
  3. K

    Overcharged with no resolution

    Below is the response I got from her. It took her 3 weeks to get copies of my bills to me. I had to research the issues (did her work) then I wrote to the head of communications. They assigned another rep to my case and it was resolved immediately. Thank you for your recent correspondence to...
  4. K

    Overcharged with no resolution

    With the assistance of the FCC, BBB and this forum I finally got my refund. However, my advice is to avoid ATT rep Latrice Keith. Two words: unprofessional & lazy!!! Thanks again!!!
  5. K

    Overcharged with no resolution

    Appreciate the advice and contact info. Account was automatically cancelled when I switched/ported my numbers.
  6. K

    Overcharged with no resolution

    Hope this is better. I’ll seek some advice and will work on it. Thanks!!!
  7. K

    Overcharged with no resolution

    Hi, ATT overcharged me about $326.96 ($108.36+$208.93+$9.67) and I need help getting it refunded. 9/16/16: Signed with ATT (switched carrier on 9/21/18 due to cost & erroneous charges) for the free iPhone 7 trade-in promo. Promo (attached/link below) was for $650 per phone/line in monthly bill...
  8. K

    Overcharged with no resolution

    Hi, need help. I’ve been overcharged about $317.29 ($108.36 + $208.93) the last couples months by ATT: Signed up 9/16/16 (switched carrier 9/21/18) for the free iPhone 7 trade-in promo. Traded in four iPhone 6 and to be credited $108.36 (4*$27.09) monthly (24 months). Credited every month...
  9. K

    Overcharged with no resolution

    Will do. Thanks!!
  10. K

    Overcharged with no resolution

    Hi, I was overcharged a total of about $317.29 ($108.36 + $208.93) and I need assistance in getting my refund. Overcharged $108.36 (auto-debited $331.53 on 9/10/18; monthly bill was about $223.85) where this amount was to be credited every month for 24 months for the iphone7 trade-in to make the...